[wehco] Re: Modem CM Files
- From: Allan Phillips <aphillips@xxxxxxxxx>
- To: wehco@xxxxxxxxxxxxx
- Date: Wed, 14 May 2003 10:58:18 -0500
Yes, it has been happening a lot in Pine Bluff as well. I first got wind
of it when a couple of customers said that they were paying for a higher
speed but all their speed tests came up lower than 200. Most were in the
100's.
At 10:49 AM 05/14/2003 -0500, you wrote:
>Is anyone else having a significant problem with modem CM files changing
>randomly and altering the customers level of service? For example: Lite
>customers getting bumped up to 512/256 and enhanced dropping down to
>512/256. This will not be reflected in the cablelynx admin pages and full
>profile. To be sure, look at the modem status in "StormWatch".
>
>We have found that this has be going on for a while (in Tahlequah) and also
>is more prevalent that we first expected. Let us know if you are seeing
>the same problem.
>
>Thanks,
>Mike
>
>The WEHCO List
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ALLAN PHILLIPS
PLANT MANAGER
Pine Bluff Cable TV
715 S. Poplar Street
Pine Bluff, Ar. 71601
aphillips@xxxxxxxxx
Phone: 1-870-536-0350
Fax: 1-870-536-0351
The WEHCO List
To unsubscribe:
wehco-request@xxxxxxxxxxxxx
Place: unsubscribe
in the Subject Field
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