[wehco] Re: Modem CM Files
- From: Mike Franke <mfranke@xxxxxxxxx>
- To: wehco@xxxxxxxxxxxxx
- Date: Wed, 14 May 2003 11:03:14 -0500
That's exactly how we discovered it. Then we started looking for it on
random accounts. That's when we found out that a lot of our Lite customers
were getting "standard" package speeds for $29.95, what a deal! Don talked
to Bob about this yesterday. I think we should start documenting the
accounts that we find having this problem so we can approach Josh with it
during next week's conf. call.
At 10:58 AM 5/14/03 -0500, you wrote:
>Yes, it has been happening a lot in Pine Bluff as well. I first got wind
>of it when a couple of customers said that they were paying for a higher
>speed but all their speed tests came up lower than 200. Most were in the
>100's.
>
>At 10:49 AM 05/14/2003 -0500, you wrote:
>
> >Is anyone else having a significant problem with modem CM files changing
> >randomly and altering the customers level of service? For example: Lite
> >customers getting bumped up to 512/256 and enhanced dropping down to
> >512/256. This will not be reflected in the cablelynx admin pages and full
> >profile. To be sure, look at the modem status in "StormWatch".
> >
> >We have found that this has be going on for a while (in Tahlequah) and also
> >is more prevalent that we first expected. Let us know if you are seeing
> >the same problem.
> >
> >Thanks,
> >Mike
> >
> >The WEHCO List
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>
>ALLAN PHILLIPS
>PLANT MANAGER
>Pine Bluff Cable TV
>715 S. Poplar Street
>Pine Bluff, Ar. 71601
>aphillips@xxxxxxxxx
>Phone: 1-870-536-0350
>Fax: 1-870-536-0351
>
>
>
>The WEHCO List
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>wehco-request@xxxxxxxxxxxxx
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