Hi Nicky,
Aerlingus is not a public body any more as I am lead to believe.
Yes, you are right. However, the documents are still useful in that can help anyone who wishes to make a complaint frame the issue, structure a plan of action and understand what their rights are.
Now, another question is, are Aerlingus prepared to let visually impaired passengers do a phone booking with them at no extra charge? If not this is clear discrimination and I imagine that this could be challenged also under equal status legislation?
Could be. I'm not an expert in this area at all but that could be a good angle to bring attention to the wider issue of the inaccessibility of the website, if nothing else.
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