[vicsireland] Re: Aerlingus site
- From: "Cearbhall O'Meadhra" <cearbhall.omeadhra@xxxxxxx>
- To: <vicsireland@xxxxxxxxxxxxx>
- Date: Tue, 9 Nov 2010 23:08:35 -0000
Gerry,
I completely agree with your point about the call charge. In fact, Aer
Lingus should be asked to make it toll free for users of the assistive
service until they fix the web site problem.
I did raise the issue of working on a fix electronically. I believe that
this is being considered and that we should chase it with a very strong
lobby from every VICS member. The address to send email requests for
improvement of the web site access is: 'special.assistance@xxxxxxxxxxxxx'
I will forward the email which I sent to Special Assistance for general
information.
All the best,
Cearbhall
T: +353 (0)1 2864623 m: 08333 23487 E: cearbhall.omeadhra@xxxxxxx
-----Original Message-----
From: vicsireland-bounce@xxxxxxxxxxxxx
[mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of GERARD SHANAHAN
Sent: 09 November 2010 19:51
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: Aerlingus site
CEARBHAILL, tHANKS FOR LETTING US KNOW THAT ASSISTIVE BOOKING IS AVAILABLE
BY PHONE AND THAT THE CHARGES ARE THE SAME AS ON THE NET EXCEPT!!! THAT
RINGING 0818 NUMBERS MEAN THAT THE TOLL CHARGE IS HIGHER THAN THE NORMAL
CALL CHARGE AND OPERATED TO CREATE AN INCOME STREAM FOR AER LINGUS, MIND
YOU I KNOW PEOPLE WILL SAY IT IS A MINIMUL CHARGE FOR REACHING YOUR GOAL BUT
THE ACTUAL PROCESS OF GOING ON LINE OR PHONING HAVE A DIFFERENT COST AND AS
NIKI SAYS IT'S AN EQUALITY ACCESS POINT. ISN'T THIS W3 WEB STANDARD NOT
APPLICABLE UNDER LEGISLATION? GERRY.
---- Original Message -----
From: "Cearbhall O'Meadhra" <cearbhall.omeadhra@xxxxxxx>
To: <vicsireland@xxxxxxxxxxxxx>
Sent: Tuesday, November 09, 2010 4:51 PM
Subject: [vicsireland] Re: Aerlingus site
> Folks,
>
> In my experience, Aer lingus have always completed the booking for me over
> the phone at no extra charge once I explain that the sight does not work
> with the screen reader - I also have to explain what a screen reader is,
> by
> the way!
>
> But the point is, dreadful though the site is, they do complete the
> registration at no extra charge when you ring special assistance helpline
> at: 0818 365 044 and select any of the options 2,3,4 or 5. The first one
> is
> to be avoided as its operators have no access to the web site.
>
> I spoke to an assistant on the help desk today and was assured that the
> charges would all be online charges as if you had used the web site
> yourself.
>
> I also asked if the programming department could tell me what programming
> system is in use but she could not find that out. However, they did tell
> the
> assistant to report that they are aware of the problem and are looking
> into
> it but cannot say when a solution might be found!! I concluded by offering
> myself as a link to VICS if they need help to resolve the difficulty.
>
> All the best,
>
> Cearbhall
>
> T: +353 (0)1 2864623 m: 08333 23487 E: cearbhall.omeadhra@xxxxxxx
> -----Original Message-----
>>From: vicsireland-bounce@xxxxxxxxxxxxx
> [mailto:vicsireland-bounce@xxxxxxxxxxxxx] On Behalf Of Joshue O Connor
> Sent: 09 November 2010 12:29
> To: vicsireland@xxxxxxxxxxxxx
> Cc: NicholasKealy@xxxxxxxxxxxxxxxxxxx
> Subject: [vicsireland] Re: Aerlingus site
>
> Hi Nicky,
>
>> Aerlingus is not a public body any more as I am lead to believe.
>
> Yes, you are right. However, the documents are still useful in that can
> help anyone who wishes to make a complaint frame the issue, structure a
> plan of action and understand what their rights are.
>
>> Now, another question is, are Aerlingus prepared to let visually impaired
>> passengers do a phone booking with them at no extra charge? If not this
> is
>> clear discrimination and I imagine that this could be challenged also
> under
>> equal status legislation?
>
> Could be. I'm not an expert in this area at all but that could be a good
> angle to bring attention to the wider issue of the inaccessibility of
> the website, if nothing else.
>
> Cheers
>
> Josh
>
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