Alright, Max. In an effort to ensure we've identified the right model, please read the following and then reply: You've had a Clip Zip in the past, so you know that the power button on the Clip Zip is centralized on the top edge of the player. Well, the power button on the Clip Plus is off to the right on the top edge of the player. So please tell me where the power button is on the player you now have. We don't want to put the wrong firmware on the player. Regards, Laz On 9/7/14, Max Crawford <tripout@xxxxxxxx> wrote: > The player firmware version is 3.7.1. The player is a clip plus I believe. > It was originally bought from you back in 2011. I live in Windsor Ontario > Canada. Peace out! > > > > -- Talking MP3 Players with stereo FM radio, voice recording, and expandible memory! Priced under $100, plus free shipping in the US! Listen to our Introduction to Talking MP3 Players: http://www.blind-geek-zone.net/an-introduction-to-talking-mp3-players/ See our current special: http://www.talkingmp3players.com/specials.html Join our mailing list by sending a blank email with the word subscribe as the subject to: tmp-request@xxxxxxxxxxxxx Email: laz@xxxxxxxxxxxxxxxxxxxxx Skype: lazmesa Phone: 727 498-0121 Facebook: https://m.facebook.com/Talkingmp3players?_rdr Personal Facebook: https://m.facebook.com/laz.mesa