Call ms PPS and request that hotfix again. The hotfix package for this fix has benn updated and re-released last week (10.11.2002). So your printing on sp3 should work with the new Q328020-Fix. this fixes are also included in the new hotfix package: Q298692 : You May Not Be Able to Add a Printer by Using Canonical Name Q327984 : Profile Not Unloaded If You Change Printer Settings and Log Off her a newsgroup note from ms that the fix is updated: The hotfix for Q328020 has been re-released without the issue mentioned below and is now available. To be safe, if you have already applied this fix, you should reapply with the new one. The original post follows: It was recently discovered that the current hot fix package for Q328020 may result in an inability to print from a Terminal Server. Users that installed this hot fix package and can no longer printer should find the following event in their SYSTEM event log: Event Type: Error Event Source: Service Control Mnager Event Category: None Event ID: 7031 User: N/A Computer: <Server Name> Description: The Print Spooler service terminated unexpectedly. The hot fix package for Q328020 is currently pulled due to this issue. It is recommended that all users that installed the Q328020 package install the updated hot fix package as well. The updated package will be made available in the next few days. Thanks. -- [This posting is provided "AS IS" with no warranties, and confers no rights.] Tad Brockway Microsoft Windows Terminal Services Developer ********************************************** This weeks sponsor Jetro Platforms Jetro Platforms Ltd. is an enterprise software developer, bringing a new era in server-based computing, secured internet access, and disaster recovery. We make IT Easy! http://www.jp-inc.com/ *********************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link. http://thethin.net/citrixlist.cfm