[THIN] Re: PS4 hung on logon
- From: "Matthew Shrewsbury" <MShrewsbury@xxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Fri, 1 Feb 2008 08:59:51 -0500
Thank you for your suggestions. That is a very helpful link which I will
make use of.
Matthew Shrewsbury
Director of Information Technology
Coscan Homes, LLC
5555 Anglers Avenue, Suite 1
Fort Lauderdale, FL 33312
mshrewsbury@xxxxxxxxxxxxxxx
www.coscanhomes.com
Phone: 954-620-1052
Fax: (954)-620-1001
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________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Malcolm Bruton
Sent: Thursday, January 31, 2008 3:39 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: PS4 hung on logon
Print driver issue definitely. Although I have to say we are also
seeing this and we only use UPD.
We are on R03 with several hot fixes. Supposedly R04 is a lot better
but we have had no many apps break recently to try it....We are going to
go to 4.5 latest rollup instead sometime soon.
This article should help.
http://support.citrix.com/article/CTX113789
I would start by removing the last print drivers you added.
It may be better to log a support call with Citrix and do a dump for
them and they will be able to isolate which driver.
Malcolm
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Matthew Shrewsbury
Sent: 31 January 2008 15:44
To: thin@xxxxxxxxxxxxx
Subject: [THIN] PS4 hung on logon
Over the past few weeks I have started to have issues with servers
hanging at logon and users freezing up while working in PS4. When the
server is restarted the problem goes away.
When I try to logon to the affected server the logon screen will hang at
"Mapping Client Drives", or "Restoring Network Connections".
Nothing obvious appears in the event viewer (some crashed applications
but I think this occurs after the problem starts). So on a hunch I tried
to stop the print spooler service. The Citrix Print Manager Service
can't be stopped and errors "The Citrix Print Manager Service service
could not be stopped" and "System Error 1051 has occurred". The service
then shows "stopping" in the MMC but never seems to stop.
The most recent printer installed was the HP LJ 4250dtn which is on the
HP compatibility guide for Citrix and I confirmed the version is correct
according to the HP guide.
My current environment is PS4 Advanced on Windows 2003 with SP1. PS4
hotlist fix is, PSE400R02W2K3001, PSE400R02W2K3002, PSE400R02W2K3004,
PSE400R02W2K3006, PSE400R02W2K3010, PSE400R02W2K3018, PSE400R02W2K3027,
PSE400W2K3R02.0.1.
I'd appreciate any suggestion on how to pin down the cause of this
intermittent hanging. The hanging seems to occur on any of the servers
in the farm (3 in the farm) and is happening almost once per day on one
of the servers. Until recently the farm had been very stable and no
major changes have been made.
Does the "Citrix Print Manager Service" failing to stop conclusively
indicate this is a printer related issue or is this just a symptom of
the problem? Any suggestions would be most welcome.
Thanks,
Matthew Shrewsbury
Director of Information Technology
Coscan Homes, LLC
5555 Anglers Avenue, Suite 1
Fort Lauderdale, FL 33312
mshrewsbury@xxxxxxxxxxxxxxx
www.coscanhomes.com
Phone: 954-620-1052
Fax: (954)-620-1001
This e-mail, and any attachments thereto, contains PRIVILEGED AND
CONFIDENTIAL INFORMATION intended only for the use of the addressee(s)
named herein. If you are not the intended recipient of this e-mail, you
are hereby notified that any dissemination, distribution or copying of
this e-mail, and any attachments thereto, is strictly prohibited. If you
have received this e-mail in error, please immediately notify me at
954-620-1052 and permanently delete the original, including any
attachments thereto, and any copy or printout thereof.
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