[THIN] Re: PNAGENT issue connecting from the outside...
- From: "Matthew McComas" <mmccomas@xxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Fri, 8 Feb 2008 10:01:35 -0600
The web portal works from the outside, and both the web portal and the pnagent
work on the inside. The only thing not working is the pnagent on the outside.
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of
Chad Schneider (IT)
Sent: Friday, February 08, 2008 9:53 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: PNAGENT issue connecting from the outside...
So....you are trying to use the PNAgent to connect to an internal connection,
but how are the users from outside, getting on the network on the inside?
>>> On 2/8/2008 at 9:42 AM, <mmccomas@xxxxxxxxxxxx> wrote:
We’ve been banging our heads against the wall the last 24 hours trying to
figure out a problem with program neighborhood agent. I was wondering if you
guys could give me some pointers. The issue is that it works on the inside of
the network, but not coming in from the outside (we get “there is no citrix
server configured on the specified address”). Our Web UI works both inside and
outside, so users can still get into the farm from the outside as long as they
use the citrix portal site. It’s just when they use the agent that it does not
work. We have NAT’ing working outside in to the farm and alternate outside IP
addresses set up on each farm server. As I said, the Web UI is working and is
configured properly in the Access Management Console using translated IP
addresses. Citrix Secure Gateway is not configured currently, as we’ve never
used it in the past, and I was planning on waiting until we upgraded everything
to 4.5 to implement this piece. I’m stumped on how to configure the pn agent.
Following some newsgroup and forum posts, I tried setting the “Edit client-side
proxy” to “Default – None”, but this does not work.
Any ideas on something else we could try? Is there a way to test the pnagent
to see if it’s trying to access the servers with an internal instead of an
external address? I know with the Web UI this can be done by simply logging in
to the interface and downloading a copy of the ICA file, and opening it with a
text editor. I have noted, that logging on the client side seems to be
lacking…
Thanks,
MM
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