Maybe for this instance it was because I used their email support....? I had to give them a CC# before I could contact them. Tasita Ebacher 702 Communications Data Systems Engineer CCNA -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Paul Bergson (ALLETE) Sent: Thursday, July 08, 2004 2:51 PM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: M$Soft support costs? I agree with Ryan. I never have had to pay up front. Thanks Paul -----Original Message----- From: Ryan Lambert [mailto:rlambert@xxxxxxxxxxxxxxx] Sent: Thursday, July 08, 2004 2:47 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: M$Soft support costs? This is strange. I hear this a lot, and never once have I even had to give my agreement number to them prior to speaking with someone for a private hotfix. I just mention up front it says to contact Microsoft PSS for the fix, and point them to the article. -----Original Message----- From: Tasita Ebacher [mailto:tebacher@xxxxxxxxxx] Sent: Thursday, July 08, 2004 2:43 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: M$Soft support costs? In my experiences with Microsoft support, if your contact them to get an non-publicly-released hotfix, they will charge you initially so you can even talk to them, but then they will refund your money if it's just to get a hotfix. The same thing happened to me, we had an issue that a hotfix described perfectly, so we paid them, got the hotfix, and it didn't help at all. They refunded our money and the issue ended up being on our network. Over all, I've been quite surprised at how easy and helpful Microsoft's support has been, compared to some horror stories I've heard! Tasita Ebacher 702 Communications Data Systems Engineer CCNA -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Claus, Brian Sent: Thursday, July 08, 2004 1:19 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: M$Soft support costs? You usually have to ASK for it...the techs on the phone usually don't care and they'll refund you. _____ Brian Claus, MCP, Network+, A+ Network Administrator WESCO Distribution, Inc. 225 West Station Square Drive, Suite 700 Pittsburgh, PA 15219-1122 Phone: 412-454-2412 Fax: 412-454-2540 bclaus@xxxxxxxxxxxxx <mailto:bclaus@xxxxxxxxxxxxx> _____ -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On Behalf Of Steve Greenberg Sent: Thursday, July 08, 2004 1:21 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: M$Soft support costs? Generally, Microsoft will charge you up front to provide support. However, if they find that the problem is a bug or other issue with their software, they refund the charge. Steve Greenberg Thin Client Computing 34522 N. Scottsdale Rd. suite D8453 Scottsdale, AZ 85262 (602) 432-8649 (602) 296-0411 fax steveg@xxxxxxxxxxxxxx -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jonathan.Carr@xxxxxxxxxxxxxxxxx Sent: Thursday, July 08, 2004 10:06 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] M$Soft support costs? Hi all, Bit of a naive question really but here goes! We have just rolled out Server 2003 Terminal Services on a server and have come across an issue that Microsoft have released a hotfix for (Q833890 if interested). The hotfix didn't work so having spoken to Microsoft they tried to charge me nearly £200 for "technical support". I've never had any dealings with Microsoft until now and I find this utterly unbelievable. Is this right or am I just being naive? I've just purchased out of the box software which has caused me an issue and they are trying to charge me to fix it! Any comments? Jon....... ******************************************************** This weeks sponsor Emergent Online Thinssentials Utilities Using the latest software, hardware, networking technologies, proven technical expertise, proprietary software and best practices, EOL provides custom-tailored solutions for each client's mission and specific goals. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm ******************************************************** This weeks sponsor Emergent Online Thinssentials Utilities Using the latest software, hardware, networking technologies, proven technical expertise, proprietary software and best practices, EOL provides custom-tailored solutions for each client's mission and specific goals. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm ******************************************************** This weeks sponsor Emergent Online Thinssentials Utilities Using the latest software, hardware, networking technologies, proven technical expertise, proprietary software and best practices, EOL provides custom-tailored solutions for each client's mission and specific goals. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm ******************************************************** This weeks sponsor Emergent Online Thinssentials Utilities Using the latest software, hardware, networking technologies, proven technical expertise, proprietary software and best practices, EOL provides custom-tailored solutions for each client's mission and specific goals. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm ******************************************************** This weeks sponsor Emergent Online Thinssentials Utilities Using the latest software, hardware, networking technologies, proven technical expertise, proprietary software and best practices, EOL provides custom-tailored solutions for each client's mission and specific goals. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm ******************************************************** This weeks sponsor Emergent Online Thinssentials Utilities Using the latest software, hardware, networking technologies, proven technical expertise, proprietary software and best practices, EOL provides custom-tailored solutions for each client?s mission and specific goals. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm ******************************************************** This weeks sponsor Emergent Online Thinssentials Utilities Using the latest software, hardware, networking technologies, proven technical expertise, proprietary software and best practices, EOL provides custom-tailored solutions for each client?s mission and specific goals. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thin.net/links.cfm *********************************************************** For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thin.net/citrixlist.cfm