[THIN] Re: M$Soft support costs?
- From: "Ron Oglesby" <roglesby@xxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 8 Jul 2004 12:13:22 -0500
This is right. If you don't have a support agreement of type its pay as go
basically. Now for issues that there are supposed to be hotfixes for it
becomes a bit sticky. But this is not uncommon.
Ron Oglesby
Senior Technical Architect
Microsoft MVP, Windows Server
RapidApp, Chicago
Office 312.372.7188
Mobile 815.325.7618
email roglesby@xxxxxxxxxxxx
-----Original Message-----
From: Jonathan.Carr@xxxxxxxxxxxxxxxxx [mailto:Jonathan.Carr@xxxxxxxxxxxxxxxxx]
Sent: Thursday, July 08, 2004 12:06 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] M$Soft support costs?
Hi all,
Bit of a naive question really but here goes!
We have just rolled out Server 2003 Terminal Services on a server and have
come across an issue that Microsoft have released a hotfix for (Q833890 if
interested). The hotfix didn't work so having spoken to Microsoft they tried
to charge me nearly £200 for "technical support".
I've never had any dealings with Microsoft until now and I find this utterly
unbelievable. Is this right or am I just being naive? I've just purchased
out of the box software which has caused me an issue and they are trying to
charge me to fix it!
Any comments?
Jon.......
********************************************************
This weeks sponsor Emergent Online Thinssentials Utilities
Using the latest software, hardware, networking technologies, proven technical
expertise, proprietary software and best practices, EOL provides
custom-tailored solutions for each client's mission and specific goals.
http://www.go-eol.com
**********************************************************
Useful Thin Client Computing Links are available at:
http://thin.net/links.cfm
***********************************************************
For Archives, to Unsubscribe, Subscribe or
set Digest or Vacation mode use the below link:
http://thin.net/citrixlist.cfm
********************************************************
This weeks sponsor Emergent Online Thinssentials Utilities
Using the latest software, hardware, networking technologies, proven technical
expertise, proprietary software and best practices, EOL provides
custom-tailored solutions for each client?s mission and specific goals.
http://www.go-eol.com
**********************************************************
Useful Thin Client Computing Links are available at:
http://thin.net/links.cfm
***********************************************************
For Archives, to Unsubscribe, Subscribe or
set Digest or Vacation mode use the below link:
http://thin.net/citrixlist.cfm
Other related posts:
