[THIN] Re: M$Soft support costs?
- From: "Rusty Yates" <ryates27@xxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 8 Jul 2004 21:59:25 -0500
We use the free support that is included w/ Software Assurance. It isn't
very fast but you usually get a response within a day. If you?re a in a
tight situation it wouldn't be the best solution.
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Jeff Malczewski
Sent: Thursday, July 08, 2004 9:53 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: M$Soft support costs?
$245 USD per incident is what we pay...
-----Original Message-----
From: Jonathan.Carr@xxxxxxxxxxxxxxxxx
[mailto:Jonathan.Carr@xxxxxxxxxxxxxxxxx]
Sent: Thursday, July 08, 2004 1:06 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] M$Soft support costs?
Hi all,
Bit of a naive question really but here goes!
We have just rolled out Server 2003 Terminal Services on a server and have
come across an issue that Microsoft have released a hotfix for (Q833890 if
interested). The hotfix didn't work so having spoken to Microsoft they tried
to charge me nearly £200 for "technical support".
I've never had any dealings with Microsoft until now and I find this utterly
unbelievable. Is this right or am I just being naive? I've just purchased
out of the box software which has caused me an issue and they are trying to
charge me to fix it!
Any comments?
Jon.......
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