[THIN] Re: MF and SP4 - Beggin for help
- From: "Higgins, Bob" <BHiggins@xxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Tue, 9 Sep 2003 14:45:42 -0600
Very True! I have on many occassions called MS when I reqired a specific
hotfix, and as long as I was able to provide the relative Q# to the
operator, I was patched through to a support assistant that provided me with
the requested patch right away. I have also used their paid support services
many times, and found them very generous in crediting back the charge if
there was any question that the issue might have been their software. We
have other vendors that we pay hundreds of thousands to for support
contracts, and they don't provide near the quality or speed of support that
MS does. If you know what to ask and how to ask it, MS is great. If you
don't, call a solutions provider, and pay for their services! :)
Bob Higgins, MCSE
Information Systems Server Administrator
Chinook Health Region
960 19th Street South
Lethbridge, Alberta
T1J 1W5
www.chr.ab.ca
Phone: (403) 382-6338
Fax: (403) 382 6046
E-mail: bhiggins@xxxxxxxxx
-----Original Message-----
From: Joe shonk [mailto:jshonk_dhl@xxxxxxxxx]
Sent: September 9, 2003 2:30 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: MF and SP4 - Beggin for help
That is simply not true... Microsoft will not charge to tell they reconize
the problem and it's a defect. In fact the opposite is true. If they
reconize that the problem is a defect/bug with the product, they will NOT
charge you for the incident.
Joe
John Miketta <jmiketta@xxxxxxxxxxxx> wrote:
I found a quickly test to see if the logon problem is related to the fixes
you
mentioned below:
disable printer mapping and see if your users can ... once again ... logon
quickly. Since M$ charges an outrageous amount of $$$ to tell you that they
recognise that they have a problem with their defective product; I decided
to
wait until someone else is courageous enough to beta their hot fixes. I'm
now
getting fairly fast at rolling back to the last "known good" configuration
and/or doing a complete new build.
Carlos Sanabria wrote:
> Hey guys,
>
> I am currently in the middle of SP4 hell, no option for rollback, and in
> need of a couple of M$ hotfixes:
>
> 824309 - Very Long Logon Time When You Try to Connect to Citrix MetaFrame
or
> Citrix 1.8
> 822428 - Printer mapping issues (not the actual title since it is not on
the
> public web site)
>
> Both are "private" hotfixes, I have placed all the calls and what not, but
I
> know it will take forever to get them , does anyone, by any chance, have
> them and could help a desperate in need? :-)
>
> Thanks a lot,
>
> Carlos Sanabria, MCSA, CCA
> IT Consultant
>
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf
> Of Adam.Baum@xxxxxxxxxxxxxx
> Sent: Tuesday, September 09, 2003 10:37 AM
> To: thin@xxxxxxxxxxxxx
>
> Hi All,
>
> Has anyone had success with MS SP4 and FR3/SP3? CTX102523 lists a number
of
> hotfixes for a lot of the problems. I have been told by Citrix that my
> "logon hang" problem should be fixed with SP4. Given all the problems
> people are experiencing, I feel like I I have to determine which is the
> lesser of the two evils and go with it.
>
> adam
>
> ********************************************************
> This Week's Sponsor: ThinPrint
> http://www.thinprint.com
> **********************************************************
> Useful Thin Client Computing Links are available at:
> http://thethin.net/links.cfm
>
> For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use
> the below link:
> http://thethin.net/citrixlist.cfm
>
> ********************************************************
> This Week's Sponsor: ThinPrint
> http://www.thinprint.com
> **********************************************************
> Useful Thin Client Computing Links are available at:
> http://thethin.net/links.cfm
>
> For Archives, to Unsubscribe, Subscribe or
> set Digest or Vacation mode use the below link:
> http://thethin.net/citrixlist.cfm
********************************************************
This Week's Sponsor: ThinPrint
http://www.thinprint.com
**********************************************************
Useful Thin Client Computing Links are available at:
http://thethin.net/links.cfm
For Archives, to Unsubscribe, Subscribe or
set Digest or Vacation mode use the below link:
http://thethin.net/citrixlist.cfm
Do you Yahoo!?
Yahoo! SiteBuilder - Free, easy-to-use web site design software
Other related posts:
