[THIN] Re: MF and SP4 - Beggin for help
- From: "Ryan Lambert" <rlambert@xxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 9 Sep 2003 16:39:50 -0400
Agreed.
It says right on the product support page that if a technician
determines it is caused by a Hotfix or related issue, then it is of no
charge. I have also called numerous times for private hotfixes and never
once had to pay for it.
Make sure the area code you're dialing for this support doesn't reside
in Nigeria. Was the support lady's name Miriam Abacha, by chance? ;-)
-----Original Message-----
From: Joe shonk [mailto:jshonk_dhl@xxxxxxxxx]
Sent: Tuesday, September 09, 2003 4:30 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: MF and SP4 - Beggin for help
That is simply not true... Microsoft will not charge to tell they
reconize the problem and it's a defect. In fact the opposite is true.
If they reconize that the problem is a defect/bug with the product, they
will NOT charge you for the incident.
Joe
John Miketta <jmiketta@xxxxxxxxxxxx> wrote:
I found a quickly test to see if the logon problem is related to the
fixes you
mentioned below:
disable printer mapping and see if your users can ... once again ...
logon
quickly. Since M$ charges an outrageous amount of $$$ to tell you that
they
recognise that they have a problem with their defective product; I
decided to
wait until someone else is courageous enough to beta their hot fixes.
I'm now
getting fairly fast at rolling back to the last "known good"
configuration
and/or doing a complete new build.
Carlos Sanabria wrote:
> Hey guys,
>
> I am currently in the middle of SP4 hell, no option for rollback, and
in
> need of a couple of M$ hotfixes:
>
> 824309 - Very Long Logon Time When You Try to Connect to Citrix
MetaFrame or
> Citrix 1.8
> 822428 - Printer mapping issues (not the actual title since it is not
on the
> public web site)
>
> Both are "private" hotfixes, I have placed all the calls and what not,
but I
> know it will take forever to get them , does anyone, by any chance,
have
> them and could help a desperate in need? :-)
>
> Thanks a lot,
>
> Carlos Sanabria, MCSA, CCA
> IT Consultant
>
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf
> Of Adam.Baum@xxxxxxxxxxxxxx
> Sent: Tuesday, September 09, 2003 10:37 AM
> To: thin@xxxxxxxxxxxxx
>
> Hi All,
>
> Has anyone had success with MS SP4 and FR3/SP3? CTX102523 lists a
number of
> hotfixes for a lot of the problems. I have been told by Citrix that my
> "logon hang" problem should be fixed with SP4. Given all the problems
> people are experiencing, I feel like I I have to determine which is
the
> lesser of the two evils and go with it.
>
> adam
>
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