[THIN] Re: Helpdesk Ticketing
- From: "TSguy92 Lan" <tsguy92@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Fri, 29 Feb 2008 08:22:19 -0800
We've been on Footprints for well over a year now. Started off using it just
for helpdesk ticketing, but we now have it tracking our change control,
software deployments cycles, project tracking, and a few other specialized
internal functions. Pretty easy to setup, is low impact as far as system
requirements, and all client side interaction is done via a browser.
Now if only I could get it to solve all my tickets for me....
Lan
On Fri, Feb 29, 2008 at 6:12 AM, Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx>
wrote:
> I've used Track-It! for the past 7 years and it has come a LONG way.
> V8.0 is, by far, the best version yet, and it does a great job for a
> small-to-medium sized help desk.
>
> I would also suggest you take a look at Footprints, which is now a Numara
> product. It's 100% web based and 100% customizable. It can handle a lot
> more then help desk ticketing (bug tracking, compliance, code changes, etc)
> so it's more in lines with the likes of what Remedy can offer. That makes
> it more expensive, but I believe it's still cheaper then Remedy. I was
> extremely impressed with what Footprints can do, and Numara is pushing
> larger customers towards that platform.
>
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Greg Reese
> *Sent:* Thursday, February 28, 2008 5:51 PM
> *To:* Thin
> *Subject:* [THIN] Helpdesk Ticketing
>
> this comes up every now and then and I figured it was time to bring it
> up again. Especially since I just started a new job and we need a ticketing
> system.
>
> what is everyone using these days for trouble tickets?
>
> Greg
>
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