[THIN] Re: Helpdesk Ticketing
- From: "Evan Mann" <emann@xxxxxxxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Fri, 29 Feb 2008 09:12:42 -0500
I've used Track-It! for the past 7 years and it has come a LONG way.
V8.0 is, by far, the best version yet, and it does a great job for a
small-to-medium sized help desk.
I would also suggest you take a look at Footprints, which is now a
Numara product. It's 100% web based and 100% customizable. It can
handle a lot more then help desk ticketing (bug tracking, compliance,
code changes, etc) so it's more in lines with the likes of what Remedy
can offer. That makes it more expensive, but I believe it's still
cheaper then Remedy. I was extremely impressed with what Footprints can
do, and Numara is pushing larger customers towards that platform.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Greg Reese
Sent: Thursday, February 28, 2008 5:51 PM
To: Thin
Subject: [THIN] Helpdesk Ticketing
this comes up every now and then and I figured it was time to bring it
up again. Especially since I just started a new job and we need a
ticketing system.
what is everyone using these days for trouble tickets?
Greg
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