[THIN] Re: Helpdesk Ticketing
- From: "Paresh Thakkar" <pcthakkar@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Mon, 3 Mar 2008 04:01:25 +0000
Have a look at supportpro. Hv been using frm past 1 year. Also hv a
look at kayako. Hv just read.not yet used as a service provider. Some
of my providers hv also tweaked bugzilla to suit them.
On 2/29/08, TSguy92 Lan <tsguy92@xxxxxxxxx> wrote:
> We've been on Footprints for well over a year now. Started off using it just
> for helpdesk ticketing, but we now have it tracking our change control,
> software deployments cycles, project tracking, and a few other specialized
> internal functions. Pretty easy to setup, is low impact as far as system
> requirements, and all client side interaction is done via a browser.
>
> Now if only I could get it to solve all my tickets for me....
>
> Lan
>
> On Fri, Feb 29, 2008 at 6:12 AM, Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx>
> wrote:
>
> > I've used Track-It! for the past 7 years and it has come a LONG way.
> > V8.0 is, by far, the best version yet, and it does a great job for a
> > small-to-medium sized help desk.
> >
> > I would also suggest you take a look at Footprints, which is now a Numara
> > product. It's 100% web based and 100% customizable. It can handle a lot
> > more then help desk ticketing (bug tracking, compliance, code changes,
> etc)
> > so it's more in lines with the likes of what Remedy can offer. That makes
> > it more expensive, but I believe it's still cheaper then Remedy. I was
> > extremely impressed with what Footprints can do, and Numara is pushing
> > larger customers towards that platform.
> >
> >
> > ------------------------------
> > *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> > Behalf Of *Greg Reese
> > *Sent:* Thursday, February 28, 2008 5:51 PM
> > *To:* Thin
> > *Subject:* [THIN] Helpdesk Ticketing
> >
> > this comes up every now and then and I figured it was time to bring it
> > up again. Especially since I just started a new job and we need a
> ticketing
> > system.
> >
> > what is everyone using these days for trouble tickets?
> >
> > Greg
> >
>
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<font style="font-size:25px;line-height:10px;color: Blue;font-family:
Trebuchet MS;">thakkar paresh<br><font style="font-size:20px;color:
red;font-family: Trebuchet MS;"> +91 9322867794</font></font>
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