[THIN] Re: EventID: 1004 The terminal server cannot issue a client license.
- From: "Mack, Rick" <RMack@xxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Wed, 5 Mar 2003 14:41:27 +1100
Hi Malcolm,
What sort of clients do you have?
The difference between ICA and RDP from the TS viewpoint is that ICA clients
that are unable to cache a TS CAL locally (eg non win32) get a "proxy" TSCAL
where the TS CAL is cached on the Metaframe server under
hklm\software\citrix\mslicensing. I'm not 100% certain this doesn't also
happen for some types of standard ICA clients.
Anyway, when an ICA client logs on, the metaframe server then passes the TS
licensing server the cached TS CAL info. If it's wrong, your login will
fail.
I can envisage a scenario where this cache could get damaged if your disks
went offline, basically screwing up your TS CAL lookup.
I'd be tempted to backup the mslicensing key, and then judiciously delete
the contents of the keys under mslicensing.
That will at least reset things so that the licensing has a chance of
working. Restart the IMA service between deletions.
Regards,
Rick
Ulrich Mack
rmack@xxxxxxxxxxxxxx
Volante Solutions
18 Heussler Terrace, Milton 4064
Queensland Australia.
tel +61 7 3246 7777
-----Original Message-----
From: Malcolm Joosse [mailto:malcolm@xxxxxxxxxxxxxxxxxx]
Sent: Wednesday, 5 March 2003 12:51 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] EventID: 1004 The terminal server cannot issue a client
license.
Hello,
We have had a Citrix server mark its RAID5 drives offline due to a = problem
with BIOS. After we upgraded the BIOS on the RAID Backplane the = server
came up fine, but no users could login using ICA. We can get in = using RDP
without any problem. The Server is a Intel Whitebox running = Win2K (SP3)
and XP (FR2). The only error being reported is EventID: 1004 The terminal
server = cannot issue a client license and 1003: The terminal service client
'%1' = has provided an invalid license.=20 We have googled, technetted and
citrix support the error and NOTHING = relates to the problem we are having.
The server has 20 TSCals and 20 Citrix XP licenses all appear to be =
properly installed. This server has been running for 2 years without a =
problem except for the RAID drive issue. We cannot even run a MF client =
connection from the server console. I am at a loss on how to get this =
working, but I am about to spend a entire night rebuilding it. If = anyone
has any suggestions, please let me know....I need them
So Far we have tried:
re licensing both TS and MF
moving the server to a new farm using chfarm.exe
We did what was asked in Citrix support article Document ID: CTX564283
rebuilt the LHC Re servicepacked both MF and W2k tried to connect with
clients that have never connected to this server
Each change makes NO difference and the only mention of any problem in = the
eventviewer is the EventID: 1004 The terminal server cannot issue a = client
license. and EventID: 1003 The terminal service client '%1' has = provided
an invalid license.=20
Any suggestions short of a rebuild would be great.
Thanks
Malcolm
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