[THIN] Re: EventID: 1004 The terminal server cannot issue a client license.

  • From: "Mack, Rick" <RMack@xxxxxxxxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Wed, 5 Mar 2003 15:15:21 +1100

Hi Malcolm,

I'd go for the registry hack. The only alternative is de-installing and
re-installing Metaframe, conserving the datastore. This doesn't take long so
it's viable as well.

Regards,

Rick

Ulrich Mack
rmack@xxxxxxxxxxxxxx
Volante Solutions
18 Heussler Terrace, Milton 4064
Queensland Australia.
tel +61 7 3246 7777



-----Original Message-----
From: Malcolm Joosse [mailto:malcolm@xxxxxxxxxxxxxxxxxx] 
Sent: Wednesday, 5 March 2003 1:57 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: EventID: 1004 The terminal server cannot issue a client
license. 



There is a mix of NeoWare, IBM NetVista terminal, PCs with 95/98/W2k and =
XP.  None can connect on ICA but all work fine with RDP. Hope this helps
Malcolm

-----Original Message-----
From: Mack, Rick [mailto:RMack@xxxxxxxxxxxxxx]
Sent: Wednesday, 5 March 2003 2:41 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: EventID: 1004 The terminal server cannot issue a client
license.=20


Hi Malcolm,

What sort of clients do you have?

The difference between ICA and RDP from the TS viewpoint is that ICA =
clients that are unable to cache a TS CAL locally (eg non win32) get a
"proxy" = TSCAL where the TS CAL is cached on the Metaframe server under
hklm\software\citrix\mslicensing. I'm not 100% certain this doesn't also
happen for some types of standard ICA clients.

Anyway, when an ICA client logs on, the metaframe server then passes the =
TS licensing server the cached TS CAL info. If it's wrong, your login will
fail.

I can envisage a scenario where this cache could get damaged if your = disks
went offline, basically screwing up your TS CAL lookup.

I'd be tempted to backup the mslicensing key, and then judiciously = delete
the contents of the keys under mslicensing. That will at least reset things
so that the licensing has a chance of working. Restart the IMA service
between deletions.

Regards,

Rick

Ulrich Mack
rmack@xxxxxxxxxxxxxx
Volante Solutions
18 Heussler Terrace, Milton 4064
Queensland Australia.
tel +61 7 3246 7777



-----Original Message-----
From: Malcolm Joosse [mailto:malcolm@xxxxxxxxxxxxxxxxxx]=20
Sent: Wednesday, 5 March 2003 12:51 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] EventID: 1004 The terminal server cannot issue a client
license.=20



Hello,
We have had a Citrix server mark its RAID5 drives offline due to a =3D =
problem with BIOS.  After we upgraded the BIOS on the RAID Backplane the =3D
= server came up fine, but no users could login using ICA.  We can get in
=3D = using RDP without any problem.  The Server is a Intel Whitebox running
=3D Win2K =
(SP3)
and XP (FR2). The only error being reported is EventID: 1004 The = terminal
server =3D cannot issue a client license and 1003: The terminal service =
client '%1' =3D has provided an invalid license.=3D20 We have googled, =
technetted and citrix support the error and NOTHING =3D relates to the
problem we are = having. The server has 20 TSCals and 20 Citrix XP licenses
all appear to be =3D properly installed.  This server has been running for 2
years without a = =3D problem except for the RAID drive issue.  We cannot
even run a MF client = =3D connection from the server console. I am at a
loss on how to get this = =3D working, but I am about to spend a entire
night rebuilding it.  If =3D = anyone has any suggestions, please let me
know....I need them

So Far we have tried:
re licensing both TS and MF
moving the server to a new farm using chfarm.exe
We did what was asked in Citrix support article Document ID: CTX564283
rebuilt the LHC Re servicepacked both MF and W2k tried to connect with
clients that have never connected to this server

Each change makes NO difference and the only mention of any problem in = =3D
the eventviewer is the EventID: 1004 The terminal server cannot issue a =3D
= client license. and EventID: 1003 The terminal service client '%1' has =3D
= provided an invalid license.=3D20

Any suggestions short of a rebuild would be great.

Thanks
Malcolm
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Metaframe and Microsoft Terminal Services! http://www.thinprint.com
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For Archives, to Unsubscribe, Subscribe or=20
set Digest or Vacation mode use the below link:
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*********************************************************
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Simply the best print solution for Citrix
Metaframe and Microsoft Terminal Services! http://www.thinprint.com
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For Archives, to Unsubscribe, Subscribe or 
set Digest or Vacation mode use the below link:
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--------------------------------------------------------------------------------------------------------------------
The information contained in this e-mail is confidential and may be subject
to legal professional privilege.  It is intended solely for the addressee.
If you receive this e-mail by mistake please promptly inform us by reply
e-mail and then delete the e-mail and destroy any printed copy.  You must
not disclose  or use in any way the information in the e-mail. There is no
warranty that this email or any attachment or message is error or virus free. 
It may be a private
communication, and if so, does not represent the views of Volante group Limited.


*********************************************************
This Week's Sponsor - ThinPrint
Simply the best print solution for Citrix
Metaframe and Microsoft Terminal Services!
http://www.thinprint.com
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