[TechAssist] Re: What do you charge?
- From: "Mouton's Electronics" <moutons@xxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 5 Nov 2002 09:57:44 -0600
Joe
Given your reply I hope you are willing to share this spreadsheet. If so,
please send me a copy. It would be interesting how we compare to the spread
sheet. Please send to moutons@xxxxxxxxxxxxxxxx
Jason Mouton
Mouton's Electronics
----- Original Message -----
From: "Joe Batchelor" <jbc@xxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, November 04, 2002 6:44 PM
Subject: [TechAssist] Re: What do you charge?
>
> A customer is the one that gives you money. A person on the phone is not
> a customer until he gives you money.
>
> Most shops at this time do not charge for public relations. It may come
to
> that with a 900 number, but not yet.
>
> Often a technician, owner, does not count his time as an expense.
> He ends up working 18 hours a day to make the pay of 8 hours.
>
> It is extremely difficult to troubleshoot a set and answer the phone.
>
> Several years ago I worked up a spread sheet program to calculate the
> cost of doing business. It added up all expenses and divided it by the
> number of sets you can fix in a day. It would give the cost per set.
> You could change the number of sets, change the number of technicians,
> add a secretary etc and find out how much each sets costs.
>
> Joe Batchelor CET TX 80
>
> 11/4/02 3:39:38 PM, "Mouton's Electronics" <moutons@xxxxxxxxxxxxxxxx>
wrote:
> >
> >The customer pays for you to answer the phone??? Which one, the customer
on
> >your bench or the customer on the phone? If the customer on the phone
pays
> >for info, what do you do to collect?
> >
> >This is an interesting topic since I spend a large portion of the day
> >interupting my work to answer questions over the phone. Usually for
people
> >who never bought anything from us in the first place. I have often wished
we
> >had a 900 number for phone down time.
> >
> >Jason
> >
> >
> >----- Original Message -----
> >From: "Joe Batchelor" <jbc@xxxxxxxxxxxxxx>
> >To: <techassist@xxxxxxxxxxxxx>
> >Sent: Monday, November 04, 2002 10:23 AM
> >Subject: [TechAssist] Re: What do you charge?
> >
> >
> >>
> >> I do not answer the phone for free.
> >>
> >> The customer has to pay for my answering the phone.
> >>
> >> If you have a store front with rent, lights, insurance, phones, etc
> >> the cost to open the door each day is about $800. This will vary
> >> with location and size of the shop, but is a good reference.
> >>
> >> If you work out of your bedroom, with the wife paying the rent, lights
etc
> >> then the cost is much less.
> >>
> >> Often a good technician goes into business thinking he will get rich,
> >> without knowing how to calculate the cost of doing business.
> >>
> >> Be sure you can calculate the cost of doing business before trying to
> >> run your own shop.
> >>
> >>
> >> Joe Batchelor CET TX 80
> >>
> >> 11/4/02 9:37:28 AM, "Phillip R. Hull" <phil245@xxxxxxxxxxxxx> wrote:
> >> >
> >> >Your charging the custormer for answering your phone??
> >> >Phillip R Hull
> >> >phil245@xxxxxxxxxxxxx
> >> >----- Original Message -----
> >> >From: "Phil Bader" <philbad@xxxxxxxxxx>
> >> >To: <techassist@xxxxxxxxxxxxx>
> >> >Sent: Monday, November 04, 2002 9:32 AM
> >> >Subject: [TechAssist] Re: What do you charge?
> >> >
> >> >
> >> >>
> >> >> That's $125.00/ hr.Many of us have fixed a 27" TV in about an hour
and
> >> >> gave an estimate of about 125.00.
> >> >> There are "holes in the bucket" as well taking away from pure
chargable
> >> >> tech time(phones ringing,etc).I bet the final tally is about
75.00/hr
> >> >> really.
> >> >> Phil Bader
> >> >>
> >> >> Hermantvr@xxxxxxxxxxxxx wrote:
> >> >> >
> >> >> > $1000.00 for 8 hours...WOW!!!!!
> >> >> > Tommy Herman
> >> >> > Herman TV
> >> >> >
> >> >> > In a message dated 11/04/2002 5:49:03 AM Eastern Standard Time,
> >> >> > geminitv@xxxxxxxxxxxxxxxx writes:
> >> >> >
> >> >> > Depends how long it takes. I usually have to figure about $1000.00
> >labor
> >> >for
> >> >> > a full 8 hour day so if it takes 4 hours, I have to estimate it
for
> >> >$500. If
> >> >> > they decline it, there's plenty of other work to do where I can
make
> >it.
> >> >> >
> >> >> > Bob Waterman, CET® #RI-28
> >> >> > Master Technician License #9109
> >> >> > Service Manager
> >> >> > Gemini Computer, TV, & Security Alarms
> >> >> > (508)695-7302
> >> >> > (508)695-7769 FAX
> >> >> > geminitv@xxxxxxxxxxxxxxxx
> >> >> > geminitv@xxxxxxx
> >> >> >
> >> >> > ----- Original Message -----
> >> >> > From: "Lyles Tv" <tech@xxxxxxxxxxx>
> >> >> > To: <techassist@xxxxxxxxxxxxx>
> >> >> > Sent: Thursday, October 31, 2002 4:28 PM
> >> >> > Subject: [TechAssist] What do you charge?
> >> >> >
> >> >> > > To replace the heat transfer fluid in the mag projos??
> >> >> > > Jeff Farnsworth
> >> >> > > Lyles TV and Appliance
> >> >> > > 17 S Washington St
> >> >> > > Elkhorn, Wi. 53121
> >> >> > > ph 262-723-3477
> >> >> > > fax 262-723-3658
> >> >> > > tech@xxxxxxxxxxx
> >> >> > >
> >> >> >
> >> >> > Tommy Herman
> >> >> > Herman TV
> >> >> > 250 School Ave SW
> >> >> > Taylorsville N.C. 28681
> >> >> > 828-632-5322 Voice
> >> >> > 828-632-3880 Fax
> >> >> > hermantvr@xxxxxxxxxxxxx
> >> >> >
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> >> >> --
> >> >> Philip Bader
> >> >> Jan Phyl TV Inc. (estab. 1976)
> >> >> 3420 Recker Hwy. Winter Haven, Fl. 33880
> >> >> Fax (863) 299-8821
> >> >> email: philbad@xxxxxxxxxx
> >> >>
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