[TechAssist] Re: WARRANTY
- From: Dennis Viereck <wa6ati@xxxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Thu, 22 Nov 2001 21:00:45 -0800
They manufacture several million VCRs during production of a particular model.
The odds
are that 1 to 3% will fail during the warranty period. The $47.50 loss in
paying profile
warranty rates is just a drop in the bucket compared to the money made on the
ones that
do not fail. The assembly line manufacturing process is an efficient way to
build these
and any other type of unit. It is unfortunate that we have to repair these
things the old
fashion way, 1 at a time.
Dennis
MCCET wrote:
> It amazes me that the industry can turn out a VCR to sell for 47.00 and the
> purchaser
> will pay me 47.50 to repair it .
> MCCET
>
> ----- Original Message -----
> From: <Hunthse@xxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, November 22, 2001 9:27 AM
> Subject: [TechAssist] Re: WARRANTY
>
> > I don't understand how a Tech thinks he is the only one who has the right
> > answer and that the whole Service and Manufacturing industry is wrong? This
> > type of narrow minded thinking helps to keep alive the negative attitude the
> > public has of our industry.
> > Dean Hunt.
> > Hunt Electronics
> > Palm Springs Ca.
> >
> > >
> > > Monte,
> > > You're the first person I heard of doing this.
> > > How long is one of these rewinders going to last if you use it for all
> > > your
> > > tapes?
> > >
> > > Jeff
> > > mailto:Jeff@xxxxxxxxxxxxxxxxxx www.9-11-2001tragedy.com
> > > FAX 1-413-280-0677
> > > Intrepid Video & Electronics
> > > Harrisburg, PA 17111
> > > 717-909-8844
> > > www.intrepid-video.com www.tech-repair.net www.thetoolcaddy.com
> > > ----- Original Message -----
> > > From: "DOCVIDEO" <DOCVIDEO@xxxxxxxxxx>
> > > To: <techassist@xxxxxxxxxxxxx>
> > > Sent: Thursday, November 22, 2001 11:33 AM
> > > Subject: [TechAssist] Re: WARRANTY
> > >
> > >
> > > >
> > > > Didn't know I had to explain my warranty conditions, but here goes....
> > > >
> > > > That' right...spend $15.00 now or spend a lot more later....besides they
> > > understand
> > > > that the main problem they had was from rewinding. So by not rewinding
> > > and
> > > purchasing
> > > > a dual direction re-winder it saves them money...also it is a little
> > > > more
> > > involved
> > > > than just buy or not get warranty....
> > > > When I show them how much damage has been done buy doing it they all
> > > agree
> > > to the
> > > > warranty.....
> > > > Burnt upper drum
> > > > Dried out capstan bearings [ if their lucky and not have to replace
> > > > bearings/bushings]
> > > > Idler drive gear clutch wore and slipping.
> > > > Idler warped from the heat...
> > > > Center LED having heat applied and weakening
> > > > on those RCA /Hitachi drive gear blocks on bottom, having cracks on
> > > ....all the gear
> > > > post retainers....warping the whole block so will not engage to load and
> > > eject
> > > > properly....
> > > > Also tell them when renting tapes to bring home and place in dual
> > > direction re-winder
> > > > and advance for 10-15 sec. to clear most of the dirty & damaged tape
> > > > that
> > > has been
> > > > eaten in someone else's VCR.... so tape path will stay cleaner longer.
> > > >
> > > > Yea ..buy the a dual direction re-winder or don't complain when you have
> > > to pay for
> > > > it all over again within a year.....
> > > > Have had only one customer ever tell me he is going to keep rewinding
> > > after
> > > > explaining the wear it causes.....all others have thanked me for telling
> > > them about
> > > > it..AND.. agree with why I will not honor the warranty if it is rewound
> > > to
> > > death
> > > > again.
> > > >
> > > > MONTE MONCRIEF
> > > > BAKERSFIELD, CA.
> > > > DOCVIDEO@xxxxxxxxxx
> > > > ----- Original Message -----
> > > > From: "Jeff Dougherty" <jeff@xxxxxxxxxxxxxxxxxx>
> > > > To: <techassist@xxxxxxxxxxxxx>
> > > > Sent: Thursday, November 22, 2001 7:16 AM
> > > > Subject: [TechAssist] Re: Question reguarding Panasonic VCRs
> > > >
> > > >
> > > >
> > > > Monte,
> > > > This is the first time I heard of this exception clause.
> > > > You expect your customers to buy an auto-rewinder or you won't honor the
> > > > warranty?
> > > >
> > > >
> > > > Jeff
> > > > mailto:Jeff@xxxxxxxxxxxxxxxxxx www.9-11-2001tragedy.com
> > > > FAX 1-413-280-0677
> > > > Intrepid Video & Electronics
> > > > Harrisburg, PA 17111
> > > > 717-909-8844
> > > > www.intrepid-video.com www.tech-repair.net www.thetoolcaddy.com
> > > > ----- Original Message -----
> > > > From: "DOCVIDEO" <DOCVIDEO@xxxxxxxxxx>
> > > > To: <techassist@xxxxxxxxxxxxx>
> > > > Sent: Wednesday, November 21, 2001 10:52 PM
> > > > Subject: [TechAssist] Re: Question reguarding Panasonic VCRs
> > > >
> > > >
> > > > >
> > > > > Not only a Japanese setup...all VCR's have the tape in load position
> > > > > to
> > > RW
> > > > or FF
> > > > > along with the drum turning for 5-10 mins. with tape left inside.
> > > > > Have
> > > > been saying
> > > > > it for years it is a major cause of early head wear and capstan motor
> > > > problems. I
> > > > > will not honor my warranty on work if customer insist in rewinding
> > > tapes
> > > > in VCR
> > > > > either, states so on receipt.
> > > > >
> > > > > MONTE MONCRIEF
> > > > > BAKERSFIELD, CA.
> > > > > DOCVIDEO@xxxxxxxxxx
> > > > > ----- Original Message -----
> > > > > From: <jmgoins.tn@xxxxxxxxxxx>
> > > > > To: <techassist@xxxxxxxxxxxxx>
> > > > > Sent: Wednesday, November 21, 2001 3:21 AM
> > > > > Subject: [TechAssist] Re: Question reguarding Panasonic VCRs
> > > > >
> > > > >
> > > > > I would suspect that Poor quality tape from China and Hong Kong, is
> > > more
> > > > > likely a part of the problem, as is the stupid Sony-esque designs that
> > > > > leave the tape loaded during ff and rew. Some VCR's even leave the
> > > > > head
> > > > > spinning for awhile in the stop mode. It should not be surprising that
> > > > they
> > > > > do not last long.
> > > > >
> > > > > Mike Goins jmgoins.tn@xxxxxxxxxxx
> > > > >
> > > > >
> > > > >
> > > > > At 03:29 PM 11/20/01 -0500, you wrote:
> > > > > >
> > > > > >
> > > > > >Wally,
> > > > > >If these things have the spongy self cleaners..this is more than
> > > likely
> > > > the
> > > > > >cause. What a sales gimmick!
> > > > > >
> > > > > >
> > > > > >Jeff
> > > > > >mailto:Jeff@xxxxxxxxxxxxxxxxxx www.9-11-2001tragedy.com
> > > > > >FAX 1-413-280-0677
> > > > > >Intrepid Video & Electronics
> > > > > >Harrisburg, PA 17111
> > > > > >717-909-8844
> > > > > >www.intrepid-video.com www.tech-repair.net www.thetoolcaddy.com
> > > > > >----- Original Message -----
> > > > > >From: "Wally Heise" <sifcamp@xxxxxxxxxx>
> > > > > >To: <techassist@xxxxxxxxxxxxx>
> > > > > >Sent: Tuesday, November 20, 2001 1:39 AM
> > > > > >Subject: [TechAssist] Question reguarding Panasonic VCRs
> > > > > >
> > > > > >
> > > > > >>
> > > > > >> I now have about 4 Panasonic vcrs which all have what appears to be
> > > bad
> > > > > >> video heads when you play. All of these vcrs are 1-4 years old and
> > > > > >> different model numbers. I don't have a video head tester to check
> > > the
> > > > > >> heads yet, (have not had a big need for one). I am wondering if
> > > others
> > > > > >> have seen a high failure rate with Panasonic video heads? Or is
> > > there
> > > > > >> something else I'm missing? Is there an easy method of determining
> > > if
> > > a
> > > > > >> video head is defective, without the tester? Needless to say I
> > > > > >> have
> > > > > >> cleaned and cleaned the heads to no avail.
> > > > > >>
> > > > > >> Any help is greatly appreciated.
> > > > > >>
> > > > > >> Thank you
> > > > > >> Wally Heise
> > > > > >> South Isle Repair
> > > > >
> >
> >
> >
> >
> >
> >
> >
> >
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