[TechAssist] Re: WARRANTY
- From: "DOCVIDEO" <DOCVIDEO@xxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 22 Nov 2001 08:33:12 -0800
Didn't know I had to explain my warranty conditions, but here goes....
That' right...spend $15.00 now or spend a lot more later....besides they
understand
that the main problem they had was from rewinding. So by not rewinding and
purchasing
a dual direction re-winder it saves them money...also it is a little more
involved
than just buy or not get warranty....
When I show them how much damage has been done buy doing it they all agree to
the
warranty.....
Burnt upper drum
Dried out capstan bearings [ if their lucky and not have to replace
bearings/bushings]
Idler drive gear clutch wore and slipping.
Idler warped from the heat...
Center LED having heat applied and weakening
on those RCA /Hitachi drive gear blocks on bottom, having cracks on ....all the
gear
post retainers....warping the whole block so will not engage to load and eject
properly....
Also tell them when renting tapes to bring home and place in dual direction
re-winder
and advance for 10-15 sec. to clear most of the dirty & damaged tape that has
been
eaten in someone else's VCR.... so tape path will stay cleaner longer.
Yea ..buy the a dual direction re-winder or don't complain when you have to pay
for
it all over again within a year.....
Have had only one customer ever tell me he is going to keep rewinding after
explaining the wear it causes.....all others have thanked me for telling them
about
it..AND.. agree with why I will not honor the warranty if it is rewound to death
again.
MONTE MONCRIEF
BAKERSFIELD, CA.
DOCVIDEO@xxxxxxxxxx
----- Original Message -----
From: "Jeff Dougherty" <jeff@xxxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, November 22, 2001 7:16 AM
Subject: [TechAssist] Re: Question reguarding Panasonic VCRs
Monte,
This is the first time I heard of this exception clause.
You expect your customers to buy an auto-rewinder or you won't honor the
warranty?
Jeff
mailto:Jeff@xxxxxxxxxxxxxxxxxx www.9-11-2001tragedy.com
FAX 1-413-280-0677
Intrepid Video & Electronics
Harrisburg, PA 17111
717-909-8844
www.intrepid-video.com www.tech-repair.net www.thetoolcaddy.com
----- Original Message -----
From: "DOCVIDEO" <DOCVIDEO@xxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, November 21, 2001 10:52 PM
Subject: [TechAssist] Re: Question reguarding Panasonic VCRs
>
> Not only a Japanese setup...all VCR's have the tape in load position to RW
or FF
> along with the drum turning for 5-10 mins. with tape left inside. Have
been saying
> it for years it is a major cause of early head wear and capstan motor
problems. I
> will not honor my warranty on work if customer insist in rewinding tapes
in VCR
> either, states so on receipt.
>
> MONTE MONCRIEF
> BAKERSFIELD, CA.
> DOCVIDEO@xxxxxxxxxx
> ----- Original Message -----
> From: <jmgoins.tn@xxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Wednesday, November 21, 2001 3:21 AM
> Subject: [TechAssist] Re: Question reguarding Panasonic VCRs
>
>
> I would suspect that Poor quality tape from China and Hong Kong, is more
> likely a part of the problem, as is the stupid Sony-esque designs that
> leave the tape loaded during ff and rew. Some VCR's even leave the head
> spinning for awhile in the stop mode. It should not be surprising that
they
> do not last long.
>
> Mike Goins jmgoins.tn@xxxxxxxxxxx
>
>
>
> At 03:29 PM 11/20/01 -0500, you wrote:
> >
> >
> >Wally,
> >If these things have the spongy self cleaners..this is more than likely
the
> >cause. What a sales gimmick!
> >
> >
> >Jeff
> >mailto:Jeff@xxxxxxxxxxxxxxxxxx www.9-11-2001tragedy.com
> >FAX 1-413-280-0677
> >Intrepid Video & Electronics
> >Harrisburg, PA 17111
> >717-909-8844
> >www.intrepid-video.com www.tech-repair.net www.thetoolcaddy.com
> >----- Original Message -----
> >From: "Wally Heise" <sifcamp@xxxxxxxxxx>
> >To: <techassist@xxxxxxxxxxxxx>
> >Sent: Tuesday, November 20, 2001 1:39 AM
> >Subject: [TechAssist] Question reguarding Panasonic VCRs
> >
> >
> >>
> >> I now have about 4 Panasonic vcrs which all have what appears to be bad
> >> video heads when you play. All of these vcrs are 1-4 years old and
> >> different model numbers. I don't have a video head tester to check the
> >> heads yet, (have not had a big need for one). I am wondering if others
> >> have seen a high failure rate with Panasonic video heads? Or is there
> >> something else I'm missing? Is there an easy method of determining if a
> >> video head is defective, without the tester? Needless to say I have
> >> cleaned and cleaned the heads to no avail.
> >>
> >> Any help is greatly appreciated.
> >>
> >> Thank you
> >> Wally Heise
> >> South Isle Repair
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