[TechAssist] Re: Sony KV27EXR25 that always powers up into the service menu
- From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 12 May 2003 07:45:19 -0400
Here is the reply from the other servicer I was assisting:
Bob,
Who ever worked on it before us (maybe the customer opened it up) put a
screw in the access hole on the rear jack panel. Until you told me about
the access hole for this model I thought it belonged there. I removed the
screw & cycled the power & the problem is corrected.
Thanks for your help. Lots like the customer gets hit with an "idiot
charge".
Marc
Bob Waterman, CET® #RI-28
Master Technician License #9109
Service Manager / Parts Manager
Gemini Computer, TV, & Security Alarms
(508)695-7302
(508)695-7769 FAX
geminitv@xxxxxxxxxxxxxxxx
geminitv@xxxxxxx
www.geminicomputertvsecurityalarms.com
----- Original Message -----
From: "Joe Batchelor" <jbc@xxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 08, 2003 4:06 PM
Subject: [TechAssist] Re: Sony KV27EXR25 that always powers up into the
service menu
>
> The little hole may have a screw in it. It keeps the switch pressed.
>
> Joe Batchelor CET TX-80
>
> 5/8/03 11:06:25 AM, "Gemini Computer & TV" <geminitv@xxxxxxxxxxxxxxxx>
wrote:
>
> >
> >Posting this for another servicer who has a Sony KV27EXR25 that always
> >powers up into the service menu. He can hit "MUTING" and see "WRITE" turn
> >red, then he can hit "ENTER" and it turns yellow. He can shut the set off
> >but cannot get it to exit the service menu. When he turns the set back
on,
> >it will come up with the service mode displayed. I asked him if this one
had
> >the service switch (little hole in the rear of the jack panel) and he
said
> >no. I have never encountered this and we don not have the service manual
for
> >this model. I would suspect the EEPROM but wanted to throw it out in case
> >someone had experienced this.
> >
> >Bob Waterman, CET® #RI-28
> >Master Technician License #9109
> >Service Manager / Parts Manager
> >Gemini Computer, TV, & Security Alarms
> >(508)695-7302
> >(508)695-7769 FAX
> >geminitv@xxxxxxxxxxxxxxxx
> >geminitv@xxxxxxx
> >www.geminicomputertvsecurityalarms.com
> >
>
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