[TechAssist] Re: Samsung Technical Assistance question
- From: "Roger G./Mr Fix-It" <rogerfixit@xxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Sun, 24 Jul 2005 00:57:36 -0400
Can you share the email address or is it reserved for ASC's
Roger G.
Mr Fix-It
Harrisburg, PA 17110 WebSite- http://mrfixit.netfirms.com
rogerfixit@xxxxxxxx
FAX 510-740-3641; Tel: 717-763-7098 (shop) 717-652-1703(home)
Damon wrote:
> He's a good tech and I prefer E-mailing them. Fast response, and if he needs
> to talk directly to you, he will offer that.
> I can get more detailed with E-mail and I've sent them an E-mail at 8pm and
> had a response by 8AM. Even get responses within 2 hours with E-mail. You
> can also get engineers involved with this. So I find it more effective to
> use
> E-mail.
>
> Damon B
> Telrad Electronics
> Fort Wayne IN
> ----- Original Message -----
> From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Friday, July 22, 2005 3:15 PM
> Subject: [TechAssist] Re: Samsung Technical Assistance question
>
>
>
>>I sure am. I just got a reply to the SAW that I sent to my field service
>>rep. It was as follows:
>>
>>Derek,
>>
>>Please assist.
>>
>>(Derek is Derek Banks at Samsung tech Assist).
>>
>>
>>Bob Waterman, CET® #RI-28
>>Master Technician License #9109
>>Service Manager / Parts Manager
>>Gemini Computer, TV, & Security Alarms
>>(508)695-7302
>>(508)695-7769 FAX
>>geminitv@xxxxxxxxxxx
>>
>>
>>----- Original Message -----
>>From: "tvservice" <tvservice@xxxxxxxxxxxxx>
>>To: <techassist@xxxxxxxxxxxxx>
>>Sent: Friday, July 22, 2005 4:02 PM
>>Subject: [TechAssist] Re: Samsung Technical Assistance question
>>
>>
>>Bob are using these numbers?
>>You should call before 4:30pm cst
>>SAMSUNG T/A 973-601-6119 or 6124
>>FAX: 601-6032/6123
>>
>>Robert
>>tvservice@xxxxxxxxxxxxx
>>H & H Electronics Inc
>>
>>
>>----- Original Message -----
>>From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
>>To: "Techassist" <techassist@xxxxxxxxxxxxx>
>>Sent: Friday, July 22, 2005 2:49 PM
>>Subject: [TechAssist] Samsung Technical Assistance question
>>
>>
>>
>>>Is anyone having issues contacting Samsung Tech Support via telephone? I
>>>have a dog set and tried calling them last Friday and had to leave a
>
> voice
>
>>>mail and await a reply. It never came. I called again today and went
>>
>>through
>>
>>>the same ritual. I find this very odd given my past experience with
>>
>>Samsung
>>
>>>support. I just sent an email and created a Service Action Worksheet
>
> (SAW)
>
>>>for this unit on the Samsung website about this. We will see what
>
> happens
>
>>>but I was wondering if I am the only one experiencing this as I have not
>>>seen any other posts regarding Samsung support. What gives? Anyone have
>>
>>the
>>
>>>answer?
>>>
>>>Bob Waterman, CET® #RI-28
>>>Master Technician License #9109
>>>Service Manager / Parts Manager
>>>Gemini Computer, TV, & Security Alarms
>>>(508)695-7302
>>>(508)695-7769 FAX
>>>geminitv@xxxxxxxxxxx
>>>
>>>
>>
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