The last time I checked they only answered phones for technical assistance between 2 and 5 pm pst Dont bet that they will return your call before 2:00 :>) have good weekend Robert tvservice@xxxxxxxxxxxxx H & H Electronics Inc ----- Original Message ----- From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx> To: <techassist@xxxxxxxxxxxxx> Sent: Friday, July 22, 2005 3:29 PM Subject: [TechAssist] Re: Samsung Technical Assistance question > Now that is is about 4:30pm on Friday and I am getting ready to go out the > door, Samsung Tech Assist just called. I explained that the set was buttoned > up for the weekend and my tools were packed on the truck to go home so I was > not in the position to do some heavy troubleshooting at the moment. They are > supposed to call me back on Monday after 9am but I told them I am heading > out on the road about 9:30am so time will be short. I told them I get in > around 6am so we could start earlier but they come in at 9am (must be nice > to miss those first 3 hours of the workday!). > > Bob Waterman, CET® #RI-28 > Master Technician License #9109 > Service Manager / Parts Manager > Gemini Computer, TV, & Security Alarms > (508)695-7302 > (508)695-7769 FAX > geminitv@xxxxxxxxxxx > > > ----- Original Message ----- > From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx> > To: <techassist@xxxxxxxxxxxxx> > Sent: Friday, July 22, 2005 4:15 PM > Subject: [TechAssist] Re: Samsung Technical Assistance question > > > I sure am. I just got a reply to the SAW that I sent to my field service > rep. It was as follows: > > Derek, > > Please assist. > > (Derek is Derek Banks at Samsung tech Assist). > > > Bob Waterman, CET® #RI-28 > Master Technician License #9109 > Service Manager / Parts Manager > Gemini Computer, TV, & Security Alarms > (508)695-7302 > (508)695-7769 FAX > geminitv@xxxxxxxxxxx > > > ----- Original Message ----- > From: "tvservice" <tvservice@xxxxxxxxxxxxx> > To: <techassist@xxxxxxxxxxxxx> > Sent: Friday, July 22, 2005 4:02 PM > Subject: [TechAssist] Re: Samsung Technical Assistance question > > > Bob are using these numbers? > You should call before 4:30pm cst > SAMSUNG T/A 973-601-6119 or 6124 > FAX: 601-6032/6123 > > Robert > tvservice@xxxxxxxxxxxxx > H & H Electronics Inc > > > ----- Original Message ----- > From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx> > To: "Techassist" <techassist@xxxxxxxxxxxxx> > Sent: Friday, July 22, 2005 2:49 PM > Subject: [TechAssist] Samsung Technical Assistance question > > > > Is anyone having issues contacting Samsung Tech Support via telephone? I > > have a dog set and tried calling them last Friday and had to leave a voice > > mail and await a reply. It never came. I called again today and went > through > > the same ritual. I find this very odd given my past experience with > Samsung > > support. I just sent an email and created a Service Action Worksheet (SAW) > > for this unit on the Samsung website about this. We will see what happens > > but I was wondering if I am the only one experiencing this as I have not > > seen any other posts regarding Samsung support. What gives? Anyone have > the > > answer? > > > > Bob Waterman, CET® #RI-28 > > Master Technician License #9109 > > Service Manager / Parts Manager > > Gemini Computer, TV, & Security Alarms > > (508)695-7302 > > (508)695-7769 FAX > > geminitv@xxxxxxxxxxx > > > > > > -------------------------------------------------------------------------- > --- > > This Email List is Public. Remove: http://www.tech-assist.org/remove.htm > > Set Vacation > mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation > > Lost Password: http://www.tech-assist.org and select "Login Problems?". > > Email Archives: //www.freelists.org/archives/techassist/ > > -------------------------------------------------------------------------- -- > - > This Email List is Public. Remove: http://www.tech-assist.org/remove.htm > Set Vacation > mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation > Lost Password: http://www.tech-assist.org and select "Login Problems?". > Email Archives: //www.freelists.org/archives/techassist/ > > > -------------------------------------------------------------------------- -- > - > This Email List is Public. Remove: http://www.tech-assist.org/remove.htm > Set Vacation > mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation > Lost Password: http://www.tech-assist.org and select "Login Problems?". > Email Archives: //www.freelists.org/archives/techassist/ > > > -------------------------------------------------------------------------- --- > This Email List is Public. Remove: http://www.tech-assist.org/remove.htm > Set Vacation mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation > Lost Password: http://www.tech-assist.org and select "Login Problems?". > Email Archives: //www.freelists.org/archives/techassist/ ----------------------------------------------------------------------------- This Email List is Public. Remove: http://www.tech-assist.org/remove.htm Set Vacation mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation Lost Password: http://www.tech-assist.org and select "Login Problems?". Email Archives: //www.freelists.org/archives/techassist/