[TechAssist] Re: Samsung Technical Assistance question

  • From: "Damon" <damoneb@xxxxxxxxxxx>
  • To: <techassist@xxxxxxxxxxxxx>
  • Date: Sun, 24 Jul 2005 00:35:19 -0500

I don't know if that e-mail is reserved or public.
All I know is you have to sign-on to establish contact.

Damon B
Telrad Electronics
Fort Wayne IN
----- Original Message ----- 
From: "Roger G./Mr Fix-It" <rogerfixit@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Saturday, July 23, 2005 11:57 PM
Subject: [TechAssist] Re: Samsung Technical Assistance question


> Can you share the email address or is it reserved for ASC's
> Roger G.
>
> Mr Fix-It
> Harrisburg, PA 17110    WebSite-  http://mrfixit.netfirms.com
> rogerfixit@xxxxxxxx
> FAX 510-740-3641; Tel: 717-763-7098 (shop) 717-652-1703(home)
>
> Damon wrote:
> > He's a good tech and I prefer E-mailing them. Fast response, and if he
needs
> > to talk directly to you, he will offer that.
> > I can get more detailed with E-mail and I've sent them an E-mail at 8pm
and
> > had a response by 8AM. Even get responses within 2 hours with E-mail.
You
> > can also get engineers involved with this. So I find it more effective
to
> > use
> > E-mail.
> >
> > Damon B
> > Telrad Electronics
> > Fort Wayne IN
> > ----- Original Message ----- 
> > From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Friday, July 22, 2005 3:15 PM
> > Subject: [TechAssist] Re: Samsung Technical Assistance question
> >
> >
> >
> >>I sure am. I just got a reply to the SAW that I sent to my field service
> >>rep. It was as follows:
> >>
> >>Derek,
> >>
> >>Please assist.
> >>
> >>(Derek is Derek Banks at Samsung tech Assist).
> >>
> >>
> >>Bob Waterman, CET® #RI-28
> >>Master Technician License #9109
> >>Service Manager / Parts Manager
> >>Gemini Computer, TV, & Security Alarms
> >>(508)695-7302
> >>(508)695-7769 FAX
> >>geminitv@xxxxxxxxxxx
> >>
> >>
> >>----- Original Message ----- 
> >>From: "tvservice" <tvservice@xxxxxxxxxxxxx>
> >>To: <techassist@xxxxxxxxxxxxx>
> >>Sent: Friday, July 22, 2005 4:02 PM
> >>Subject: [TechAssist] Re: Samsung Technical Assistance question
> >>
> >>
> >>Bob are using these numbers?
> >>You should call before 4:30pm cst
> >>SAMSUNG  T/A 973-601-6119 or 6124
> >>FAX: 601-6032/6123
> >>
> >>Robert
> >>tvservice@xxxxxxxxxxxxx
> >>H & H Electronics Inc
> >>
> >>
> >>----- Original Message ----- 
> >>From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
> >>To: "Techassist" <techassist@xxxxxxxxxxxxx>
> >>Sent: Friday, July 22, 2005 2:49 PM
> >>Subject: [TechAssist] Samsung Technical Assistance question
> >>
> >>
> >>
> >>>Is anyone having issues contacting Samsung Tech Support via telephone?
I
> >>>have a dog set and tried calling them last Friday and had to leave a
> >
> > voice
> >
> >>>mail and await a reply. It never came. I called again today and went
> >>
> >>through
> >>
> >>>the same ritual. I find this very odd given my past experience with
> >>
> >>Samsung
> >>
> >>>support. I just sent an email and created a Service Action Worksheet
> >
> > (SAW)
> >
> >>>for this unit on the Samsung website about this. We will see what
> >
> > happens
> >
> >>>but I was wondering if I am the only one experiencing this as I have
not
> >>>seen any other posts regarding Samsung support. What gives? Anyone have
> >>
> >>the
> >>
> >>>answer?
> >>>
> >>>Bob Waterman, CET® #RI-28
> >>>Master Technician License #9109
> >>>Service Manager / Parts Manager
> >>>Gemini Computer, TV, & Security Alarms
> >>>(508)695-7302
> >>>(508)695-7769 FAX
> >>>geminitv@xxxxxxxxxxx
> >>>
> >>>
> >>
>
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