[TechAssist] Re: Samsung Technical Assistance question
- From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Fri, 22 Jul 2005 16:29:29 -0400
Now that is is about 4:30pm on Friday and I am getting ready to go out the
door, Samsung Tech Assist just called. I explained that the set was buttoned
up for the weekend and my tools were packed on the truck to go home so I was
not in the position to do some heavy troubleshooting at the moment. They are
supposed to call me back on Monday after 9am but I told them I am heading
out on the road about 9:30am so time will be short. I told them I get in
around 6am so we could start earlier but they come in at 9am (must be nice
to miss those first 3 hours of the workday!).
Bob Waterman, CET® #RI-28
Master Technician License #9109
Service Manager / Parts Manager
Gemini Computer, TV, & Security Alarms
(508)695-7302
(508)695-7769 FAX
geminitv@xxxxxxxxxxx
----- Original Message -----
From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Friday, July 22, 2005 4:15 PM
Subject: [TechAssist] Re: Samsung Technical Assistance question
I sure am. I just got a reply to the SAW that I sent to my field service
rep. It was as follows:
Derek,
Please assist.
(Derek is Derek Banks at Samsung tech Assist).
Bob Waterman, CET® #RI-28
Master Technician License #9109
Service Manager / Parts Manager
Gemini Computer, TV, & Security Alarms
(508)695-7302
(508)695-7769 FAX
geminitv@xxxxxxxxxxx
----- Original Message -----
From: "tvservice" <tvservice@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Friday, July 22, 2005 4:02 PM
Subject: [TechAssist] Re: Samsung Technical Assistance question
Bob are using these numbers?
You should call before 4:30pm cst
SAMSUNG T/A 973-601-6119 or 6124
FAX: 601-6032/6123
Robert
tvservice@xxxxxxxxxxxxx
H & H Electronics Inc
----- Original Message -----
From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
To: "Techassist" <techassist@xxxxxxxxxxxxx>
Sent: Friday, July 22, 2005 2:49 PM
Subject: [TechAssist] Samsung Technical Assistance question
> Is anyone having issues contacting Samsung Tech Support via telephone? I
> have a dog set and tried calling them last Friday and had to leave a voice
> mail and await a reply. It never came. I called again today and went
through
> the same ritual. I find this very odd given my past experience with
Samsung
> support. I just sent an email and created a Service Action Worksheet (SAW)
> for this unit on the Samsung website about this. We will see what happens
> but I was wondering if I am the only one experiencing this as I have not
> seen any other posts regarding Samsung support. What gives? Anyone have
the
> answer?
>
> Bob Waterman, CET® #RI-28
> Master Technician License #9109
> Service Manager / Parts Manager
> Gemini Computer, TV, & Security Alarms
> (508)695-7302
> (508)695-7769 FAX
> geminitv@xxxxxxxxxxx
>
>
> --------------------------------------------------------------------------
---
> This Email List is Public. Remove: http://www.tech-assist.org/remove.htm
> Set Vacation
mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation
> Lost Password: http://www.tech-assist.org and select "Login Problems?".
> Email Archives: //www.freelists.org/archives/techassist/
----------------------------------------------------------------------------
-
This Email List is Public. Remove: http://www.tech-assist.org/remove.htm
Set Vacation
mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation
Lost Password: http://www.tech-assist.org and select "Login Problems?".
Email Archives: //www.freelists.org/archives/techassist/
----------------------------------------------------------------------------
-
This Email List is Public. Remove: http://www.tech-assist.org/remove.htm
Set Vacation
mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation
Lost Password: http://www.tech-assist.org and select "Login Problems?".
Email Archives: //www.freelists.org/archives/techassist/
-----------------------------------------------------------------------------
This Email List is Public. Remove: http://www.tech-assist.org/remove.htm
Set Vacation mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation
Lost Password: http://www.tech-assist.org and select "Login Problems?".
Email Archives: //www.freelists.org/archives/techassist/
Other related posts:
