[TechAssist] Re: My 1st experience with Tri-State Module
- From: "Kevin Harris" <kharris@xxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 20 Jan 2004 13:48:53 -0500
We have been using Tristate Modules for about a 1 1/2 years now. In our opinion
they have been extremely helpfull in any requests made to them. The quality and
pricing have been right on the mark with no complaints from our end. Warranty
boards have been extremely low, and they will contact our customers who have
had multiple failures making sure problems are solved.
I truely believe that if you contact Ed or Ken and talk with them, your
problem can be resolved easily. As in any business, i have run into dealers who
tell me horror stories about dealing with Tritronics. After finding what their
origional complaint was, most times it was solved just by talking with them and
giving them my extension to contact with any problems or questions. I have
tried to always tell any customers to give me a ring and see what i can do ,
instead of just getting mad thinking business as usual. Personal contact with
any manufactor you deal with is one of the best keys to success. Any member of
tech-assist can reach me thru many ways if i can help with any parts problems
you encounter.
*************************************************
Kevin Harris
kharris@xxxxxxxxxxxxxxxxx
800-638-3328 x1241
Tritronics Inc.
Authorized parts for Aiwa,Denon,Hitachi,JVC,NAP,RCA,Sanyo,Sony,Toshiba,Zenith
***********************************************************************************************
----- Original Message -----
From: EectronicRepair
To: techassist@xxxxxxxxxxxxx
Sent: Tuesday, January 20, 2004 12:32 PM
Subject: [TechAssist] My 1st experience with Tri-State Module
In then past few months I've been reading on this forum how so many shops
use Tri-State Module, so I decided to use them for the first time, I've been
using PTS for a long time.
So early December I send a Sony board to them for repairs, after 2 weeks had
past I called to check the status of the board, they checked around and they
told me they didn't have the board and because of the holidays its taking
extra time to receive packages and I was asked to call back the following
week.
Since then I called several times and every the time that I called they
couldn't find my board.
A little over a month past and I decided to track the package to see if they
had received it or if it was lost.
The Post Office was able to track the package and also was able to tell me
that the package was received by Tri-State Module 5 days after I shipped it
and the name of the persons that signed for it.
When I confronted Tri-state Module with this information my board was
miraculously found and they had told me that a technician will be working on
it and I will have it within a couple of days.
Well just today I received my board from Tri-State Module, very well packed,
I opened the box, the board was send back to me the same condition I shipped
it to them, unrepaired.
I called them to see why nothing was done to the board and They told me that
they have to investigate and call me back shortly, I'am still waiting.
In the mean time I have a very mad costumer threating me with a lawsuit.
This was my fist and last experience with Tri-State Module.
Thank you, Mark
Electronic Repair Services
Lancaster, PA 17603
-----------------------------------------------------------------------------
Jokes, complaints, off topics, general chat. Everything other than repair
help problems can be found at this new list. No archives and posts will not
be found on Google or any other engine!To remove or join, click:
mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
-----------------------------------------------------------------------------
Lost Password:
http://www.tech-assist.org and select "Login Problems?".
Email Archives:
//www.freelists.org/archives/techassist/
-----------------------------------------------------------------------------
Jokes, complaints, off topics, general chat. Everything other than repair
help problems can be found at this new list. No archives and posts will not
be found on Google or any other engine!To remove or join, click:
mailto:ecartis@xxxxxxxxxxxxxxx?subject=subscribe%20chat
Send to the list at chat@xxxxxxxxxxxxxxx once subscribed.
-----------------------------------------------------------------------------
Lost Password:
http://www.tech-assist.org and select "Login Problems?".
Email Archives:
//www.freelists.org/archives/techassist/
Other related posts:
