[TechAssist] Re: My 1st experience with Tri-State Module
- From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 20 Jan 2004 13:02:59 -0500
I am still awaiting a response from Tri State on an issue from 09/24/2003 so
it's been about 4 months now. Hope I am getting up there on the answer list.
This is worse than waiting for a table at the best restaurant in town.
Wonder if it takes them this long to get your check deposited into their
bank account?
Bob Waterman, CET® #RI-28
Master Technician License #9109
Service Manager / Parts Manager
Gemini Computer, TV, & Security Alarms
(508)695-7302
(508)695-7769 FAX
geminitv@xxxxxxxxxxxxxxxx
geminitv@xxxxxxx
www.geminicomputertvsecurityalarms.com
----- Original Message -----
From: "EectronicRepair" <ElectronicRepair@xxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, January 20, 2004 12:32 PM
Subject: [TechAssist] My 1st experience with Tri-State Module
> In then past few months I've been reading on this forum how so many shops
> use Tri-State Module, so I decided to use them for the first time, I've
been
> using PTS for a long time.
> So early December I send a Sony board to them for repairs, after 2 weeks
had
> past I called to check the status of the board, they checked around and
they
> told me they didn't have the board and because of the holidays its taking
> extra time to receive packages and I was asked to call back the following
> week.
> Since then I called several times and every the time that I called they
> couldn't find my board.
> A little over a month past and I decided to track the package to see if
they
> had received it or if it was lost.
> The Post Office was able to track the package and also was able to tell me
> that the package was received by Tri-State Module 5 days after I shipped
it
> and the name of the persons that signed for it.
> When I confronted Tri-state Module with this information my board was
> miraculously found and they had told me that a technician will be working
on
> it and I will have it within a couple of days.
> Well just today I received my board from Tri-State Module, very well
packed,
> I opened the box, the board was send back to me the same condition I
shipped
> it to them, unrepaired.
> I called them to see why nothing was done to the board and They told me
that
> they have to investigate and call me back shortly, I'am still waiting.
> In the mean time I have a very mad costumer threating me with a lawsuit.
> This was my fist and last experience with Tri-State Module.
> Thank you, Mark
> Electronic Repair Services
> Lancaster, PA 17603
>
>
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