[talks-uk] Re: T-mobile disbands Disability Services Team!
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Thu, 10 Dec 2009 20:09:53 -0000
Hi Scott,
Couldn't agree more. Why do we need a special disabilities team? Every
time I wanted to upgrade my phone or contract, I got put through to them,
and they had to divert me sometimes, which was more inconvenient.
But anyway, back to Talks I think. They will be no reall loss though.
All the best
Steve
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Scott C
Sent: Thursday 10 December 2009 19:17
To: Talks List Talks List
Subject: [talks-uk] Re: T-mobile disbands Disability Services Team!
How's that?
All there doing is saying there going to treat them the same.
Non of the others have a special teem.
Who gives a rat's arrse if they don't have a blind people teem anymore.
Anyway non of that teem ever know what talks is anyway's.
But if you know about it and what phones it works on why do they need to?
Ta Scott.
-----Original Message-----
From: Paul Leake - Email Address: paul.leake@xxxxxxxxxxxx
Sent On: 10/12/2009 18:48
Sent To: talks-uk@xxxxxxxxxxxxx - Email Address: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: T-mobile disbands Disability Services Team!
that's really interesting so they prefer to adopt a position of
discriminating against disabled people lest they act in favour of them!
Cheers
Paul
paul.leake@xxxxxxxxxxxx
----- Original Message -----
From: "Matt Brown" <matthew_brown@xxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 10, 2009 6:28 PM
Subject: [talks-uk] T-mobile disbands Disability Services Team!
> Sorry, I know this isn't exactly Talks related, but it is never the less
> important to note, and does impact Talks users who are with T-mobile.
>
> T-mobile have recently disbanded the Disability Services Team that
> customers
> grew familiar with over the last 10 years. The only reason T-mobile
> management were prepared to give me was that it was felt that the company
> was positively discriminating in favour of disabled customers, and so the
> decision was made to disband the department entirely.
>
> At present, calling 122 from your T-mobile will still route your call to
> the
> Northeast call centre, but I am told that eventually the only function of
> 122 will be to bypass the virtual menu system, and your call could be
> answered by any customer service adviser at any T-mobile centre, even if
> that happens to be India or Philippines or wherever they may be.
>
> T-mobile will not state publicly that they guaranty there will not be any
> change to the level of customer service and knowledge the advisers have
> regarding stuff like Talks, grade 1 or grade 2 Braille and other
> disability
> related issues.
>
> I think its important to remember that the Disability Services Team
> answered
> disability related calls day in, day out for over 10 years, whereas the
> majority of the regular advisers will never have answered a disability
> related call in their entire time with the company. This means that they
> will not acquire day-to-day knowledge and experience of dealing with VI
> customers so I strongly suspect we can expect to see a reduction in the
> quality of service from now on.
>
> Sorry to those of you who are not T-mobile customers, but this was the
> only
> way I knew to reach people.
>
> Don't be surprised if you call 122 and no longer hear the message about
> being transferred to Disability Services, as there's no such department
> any
> more, there's no point in having that message now.
>
> That's all folks, sorry if this wasn't relevant to some of you.
>
> Matt
>
>
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