[talks-uk] Re: T-mobile disbands Disability Services Team!
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Fri, 11 Dec 2009 08:37:41 -0000
Hi Graham,
Actually, T-Mobile are pretty well clued up with Talks, even compared to
Voda. They tend to send people to me for advice, and that works out well,
since they don't give it for free.
All the best
Steve
-----Original Message-----
From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Graham Page
Sent: Friday 11 December 2009 08:34
To: talks-uk@xxxxxxxxxxxxx
Subject: [talks-uk] Re: T-mobile disbands Disability Services Team!
Hi Matt.
well I used to be a t-mobile customer. I was with the company between 2005
and 2006.
At that time, t-mobile refused to give any help with Talks and the
disability team even advised me that putting Talks on my phone would
invalidate my warrantee. this was and is complete rubbish. I am not sure
if this position has changed over the years.
I can think of plenty of reasons not to go for t-mobile. Generally the
coverage is poor, particularly outside the major cities. t-mobile deals
don't seem particularly cheaper than others these days either and there is
now no chance of getting a more knowledgeable person either.
T-mobile used to attend exhibitions like Sight Village and ask people there
how services forf people with disabilities could be improved but as far as
visually impaired people were concerned little ever happened.
I can now see no reason to go for t-mobile then and it will be interesting
to see how many disabled customers they lose as a result.
Regards
Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: "Matt Brown" <matthew_brown@xxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 10, 2009 6:28 PM
Subject: [talks-uk] T-mobile disbands Disability Services Team!
Sorry, I know this isn't exactly Talks related, but it is never the less
important to note, and does impact Talks users who are with T-mobile.
T-mobile have recently disbanded the Disability Services Team that customers
grew familiar with over the last 10 years. The only reason T-mobile
management were prepared to give me was that it was felt that the company
was positively discriminating in favour of disabled customers, and so the
decision was made to disband the department entirely.
At present, calling 122 from your T-mobile will still route your call to the
Northeast call centre, but I am told that eventually the only function of
122 will be to bypass the virtual menu system, and your call could be
answered by any customer service adviser at any T-mobile centre, even if
that happens to be India or Philippines or wherever they may be.
T-mobile will not state publicly that they guaranty there will not be any
change to the level of customer service and knowledge the advisers have
regarding stuff like Talks, grade 1 or grade 2 Braille and other disability
related issues.
I think its important to remember that the Disability Services Team answered
disability related calls day in, day out for over 10 years, whereas the
majority of the regular advisers will never have answered a disability
related call in their entire time with the company. This means that they
will not acquire day-to-day knowledge and experience of dealing with VI
customers so I strongly suspect we can expect to see a reduction in the
quality of service from now on.
Sorry to those of you who are not T-mobile customers, but this was the only
way I knew to reach people.
Don't be surprised if you call 122 and no longer hear the message about
being transferred to Disability Services, as there's no such department any
more, there's no point in having that message now.
That's all folks, sorry if this wasn't relevant to some of you.
Matt
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