Heather, 1. Is this a laptop? 2. What is the keyboard layout (desktop/laptop)? 3. Is the keyboard layout set to US English? 4. What exact version of Sibelius is being used? 5. Were all the steps followed for installation: Registry files, JAWS scripts, Sibelius files? Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: "Heather Collen" <HCollen@xxxxxxxxxxx> To: <sib-access@xxxxxxxxxxxxx> Sent: Friday, February 11, 2011 03:25 Subject: [sib-access] help! Hi, I work with a year 10 boy who is new to using Sibelius access, but we are having a few problems and wondered if anyone could help? These are the problems; Note names not being read (Usually says A4, C4, etc) but now either is silent or says a random number. This number is not 4th or 8th, etc but something like 1 or 2.) Buttons to change length of note, i.e to a quaver or crochet (F2, F3, F4) are not changing it. JAWS says that the plug-in is not running correctly even though I followed all previous steps of opening or closing windows. Thanks, Heather ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System on behalf of King Edward VI Grammar School, Chelmsford. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ If you wish to unsubscribe, send a blank message with the single word, unsubscribe - in the Subject line to: sib-access-request@xxxxxxxxxxxxx If you wish to unsubscribe, send a blank message with the single word, unsubscribe - in the Subject line to: sib-access-request@xxxxxxxxxxxxx