[real-eyes] Re: illegal questioning by American airlines
- From: "jose" <crunch1@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Mon, 12 Dec 2011 04:04:36 -0600
I'll be taking this off list with her. putting her down and isn't helping
this matter.
Jose Lopez, President
Lopez Language Services, LLC
"We Speak Your Language"
Call us anytime at 888.824.3022
----- Original Message -----
From: "Erika Wolf" <wolferika101@xxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Wednesday, October 26, 2011 1:44 PM
Subject: [real-eyes] Re: illegal questioning by American airlines
> Who is flying off the handle? I was just simply expressing: American
> Airlines is treating blind persons with guide dogs , differently,now,
> then
> ever before for whatever reason. Who knows why. Furthermore, I told the
> agent of always being placed in bulk head with my dogs no matter what the
> size of the dog.
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Mitchell D. Lynn
> Sent: Wednesday, October 26, 2011 2:26 PM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: illegal questioning by American airlines
>
> It's one instance with one agent. We shouldn't be flying off the handle on
> something that is not proven to be an ecumenical policy, and is
> statistically insignificant.
>
> If it is insensitive, then call and ask for a supervisor and express your
> displeasure at the line of questioning. Maybe it was just one rude or
> insensitive agent's questions. It all depends on the reasoning behind the
> questions. Maybe just trying to determine how much room the dog would need
> or whether the customer would need Braille materials during flight. We all
> know that dogs can range considerably in size. My wife's smallest was 55
> pounds, but I had a friend whose dog was well past 100 pounds.
>
>
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Reginald George
> Sent: Wednesday, October 26, 2011 1:52 PM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: illegal questioning by American airlines
>
> Sounds out of line to me.
>
> -----Original Message-----
> From: Duyahn Walker
> Sent: Wednesday, October 26, 2011 1:44 PM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Re: illegal questioning by american airlines
>
> Did this agent say what his or her name was and when did you make this
> call?
> And you might want to also find out if this question or set of questions
> are
> required.
>
> Duyahn
> ----- Original Message -----
> From: "Erika Wolf" <wolferika101@xxxxxxx>
> To: "Real-Eyes" <real-eyes@xxxxxxxxxxxxx>
> Sent: Wednesday, October 26, 2011 1:42 PM
> Subject: [real-eyes] illegal questioning by american airlines
>
>
>> Hello list:
>> I just had a very unfriendly encounter by this new
>> division
>> at American Airline. One of the agents at the Special Assistance
>> Desk asked how blind I was and how much my dog weighs when I called
>> back in to see why I had been called earlier today by this department.
>> American Airline is getting way out of line with their questioning. I
>> answered the agent's questions, but feel as though my rights were
> violated, and think:
>> if
>> someone over-weight needing or requesting two seats were asked how
>> much he or she weighed, this too, would in fact be illegal to ask.
>>
>> What can we do as a collective group-united blind organization- to
>> counter-act this type of treatment from occurring in the future?
>>
>> Please give me your input and what you think some remedies to the
>> situation might be.
>>
>> Would there be a governing body to contact to report the type of
>> treatment I just received by the American Airlines Agent?
>>
>> Thanks, for getting back with me with comments or suggestions.
>>
>> Best Regards:
>>
>> Erika Wolf
>>
>>
>>
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>>
>>
>
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>
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