[ratpack] Re: Update on the Canon lens repair nightmare
- From: humminboid@xxxxxxxxxxx
- To: ratpack@xxxxxxxxxxxxx
- Date: Sat, 23 Jan 2010 02:56:02 +0000 (UTC)
That's rough, Ray. I agree that Canon should have fixed your lens, no questions
asked. I ran into the same type of problem with Nikon years ago. I had a 50mm
f/1.8, and about 32 minutes after the warranty ran out, a large chunk of
anti-reflectionj material came loose from inside the lens, obviously a faulty
application. I sent it in, and they told me essentially the same thing you got
told. ( Sooo solly, Amelican plick!) We aren't any of the "Big Names" in
photo...far from it, we just belong to the group who keep those companies in
business, but, do they acknowledge that? No way! Soooo...what' s a guy to
do? I paid the extortion, too. I was into the Nikon system by then, or I would
have gone back to Pentax. (I still don't think that's such a bad idea....) We
needed our lenses,and they had us over a barrel. It sounds as if you got a
fair deal from Amazon, tho, so all's well.
Cheers, C.
----- Original Message -----
From: "Ray Buck" <rbuck@xxxxxxxxxxxx>
To: ratpack@xxxxxxxxxxxxx
Sent: Friday, January 22, 2010 5:58:07 PM GMT -07:00 US/Canada Mountain
Subject: [ratpack] Update on the Canon lens repair nightmare
I got exactly nowhere with the Canon service center. I finally caved
in and paid the ransom to get it fixed because I need that lens.
Their standard line is: "we don't warranty broken parts." That's a
verbatim quote from one of the gatekeepers I talked to.
So: I suggest that if anyone is considering the 18-200mm EF-S lens,
fuggedaboudit. Furthermore, I'd suggest that any Canon lens be
carefully examined to ensure that it doesn't have the same style of
lens lock. I wouldn't buy one with that style.
I'm very displeased with Canon. I love their cameras, and most of
their products are good. But this particular issue has left them
with a black eye that, in my opinion, could have been avoided very easily.
Here's the review I put on amazon.com:
http://www.amazon.com/review/R24DWL3BGIV66T/ref=cm_cr_pr_viewpnt#R24DWL3BGIV66T
I'm gonna go looking for some other places to disparage their name.
RtR
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