I got exactly nowhere with the Canon service center. I finally caved in and paid the ransom to get it fixed because I need that lens.
Their standard line is: "we don't warranty broken parts." That's a verbatim quote from one of the gatekeepers I talked to.
So: I suggest that if anyone is considering the 18-200mm EF-S lens, fuggedaboudit. Furthermore, I'd suggest that any Canon lens be carefully examined to ensure that it doesn't have the same style of lens lock. I wouldn't buy one with that style.
I'm very displeased with Canon. I love their cameras, and most of their products are good. But this particular issue has left them with a black eye that, in my opinion, could have been avoided very easily.
Here's the review I put on amazon.com: http://www.amazon.com/review/R24DWL3BGIV66T/ref=cm_cr_pr_viewpnt#R24DWL3BGIV66T I'm gonna go looking for some other places to disparage their name. RtR
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