Hi, I've just downloaded the installer for SayTools and tried to run it, but receive the following error: Error graphic 132 An error occurred while trying to replace the existing file:C:\WINDOWS\system32\msvcp71.dll Delete File failed; code 5. Access is denied. Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation. Abort Retry Ignore I've attempted retries, but no joy. I've also tried rebooting then disabling as many running services as I can, with no better result. Has anybody encountered this issue and know of a safe fix, please? Best wishes. Tim Burgess Raised Bar Ltd Phone: +44 (0)1827 719822 Mobile: 07989 486976 Web: http://www.raisedbar.net Facebook: http://www.facebook.com/pages/Atherstone-United-Kingdom/Raised-Bar-Ltd/12023 4896800 Don't forget to vote for improved access to music and music technology at http://www.raisedbar.net/petition.htm ** To leave the list, click on the immediately-following link:- ** [mailto:program-l-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** program-l-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:program-l-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** program-l-request@xxxxxxxxxxxxx with the Subject:- faq