Welcome to the list Janelle. Please be sure and create appropriate descriptive subject lines in original posts. I've changed this one. First off, System Restore isn't going to fix a lot of malware problems. There are viruses/worms than reside in the System Restore files, only to show up again. It should be turned OFF, so all its files are deleted, then the malware fixed, then enable it again. Better yet, it should be disabled and ERUNT used for the System Restore. http://www.larshederer.homepage.t-online.de/erunt/ For more info on it, search the archives for ERUNT (link in the footer). That will fix your system restore problems. Disable automatic updates. It's just a matter of time before one of them ruins your PC (some update could be the cause of one or more of your problems). I always post Secunia security updates to the list http://secunia.com/advisories/secunia_security_advisories/ so that's one way of learning about important patches/updates, and you should go to the Windows Update site yourself every so often, go to the Custom area (NOT Express) and just read about the updates to see if you even need them. For the file playing problem, go to Start > Programs > Admin Tools > Event Viewer, or just paste: eventvwr.msc at the Run command. Duplicate the errors again, double-click "Application" then find the corresponding "Error" (look at the times to find the appropriate one) and double-click it and copy/paste* that into your reply. If there's more than one Error that lists different info for the crash or error, do this with each one. *You have to highlight the text, then ctrl+C, then paste that into your reply. I can't make out from your post if this is all the same audio file problem or there's more than one problem, so you may want to clarify that. (I created paragraphs 2 & 3 in your post to clarify). If they are different, then you need to start a new post for #3. -Clint Happy Thanksgiving to all and God Bless Clint Hamilton, Owner http://www.OrpheusComputing.com http://www.ComputersCustomBuilt.com ----- Original Message ----- From: "Janelle Vacanti" Hi All, Back in April of this year, my computer got infected with vyruses and my dad did a System Restore and fixed the problem. Then in June of this year I think, my computer wouldn't do a System Restore. So, I had my dad reformat my hard drive for me in I think September of this year and even after that it still wouldn't do it. So, yesterday, I turned off System Restore on all drives and rebooted then turned it back on again. Then, it finally did a system restore. Then, today, I tried to do another System Restore and now my computer doesn't do them anymore. When I first got my computer back in April of 2006, it used to do automatic updates. Now it won't do them anymore. Also, when I try and listen to a song on youtube, my computer usually starts to play them, but then stops and Internet Explorer creates an error report which I don't send. When I try to listen to a song on myspace on some of the myspaces my computer no longer plays the song. In Windows Media Player, when I click on a link to listen to a file, I now have to wait for the file to download before I can listen, rather than having it just open up in Windows Media Player like my computer used to do. This is the Desktop I am talking about. However, the Laptop works in just the opposite way. Except for the part about System Restore which I don't know about because I have never tried it on the Laptop. Is there anything any of you can tell me that might help me get my Desktop running just like the Laptop does? Any help would be greatly appreciated. Sincerely, Janelle ========================= The list's FAQ's can be seen by sending an email to PCWorks-request@xxxxxxxxxxxxx with FAQ in the subject line. To unsubscribe, subscribe, set Digest or Vacation to on or off, go to //www.freelists.org/list/pcworks . You can also send an email to PCWorks-request@xxxxxxxxxxxxx with Unsubscribe in the subject line. Your member list settings can be found at //www.freelists.org/cgi-bin/lsg2.cgi/l=pcworks . Once logged in, you have access to numerous other email options. The list archives are located at //www.freelists.org/archives/pcworks/ . All email posted to the list will be placed there in the event anyone needs to look for previous posts. -zxdjhu-