In that case, tell him to completely uninstall AVG (and running the separate uninstaller the company makes available on their website). Then, reboot and reinstall the app. http://www.avg.com/download-tools Peace, Gman http://www.thevenusproject.com/index.php "The entire future of humankind is yet to be written" ----- Original Message ----- From: "Patricia" <rhekay@xxxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Tuesday, November 03, 2009 10:41 AM Subject: -=PCTechTalk=- Re: Suggestion on Dell freeze up > Its a new laptop but when he shuts down AVG it stops freezing up --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To subscribe, unsubscribe or modify your email settings: //www.freelists.org/webpage/pctechtalk OR To subscribe to the mailing list, send an email to pctechtalk-request@xxxxxxxxxxxxx with "subscribe" in the Subject. To unsubscribe send email to pctechtalk-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject. To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx To join our separate PCTableTalk off-topic group, send a blank email to: pctabletalk+subscribe@xxxxxxxxxxxxxxxx ---------------------------------------------------------------