-=PCTechTalk=- Re: First Experience With The Geek Squad
- From: "Ann Roberts" <annrob@xxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sat, 3 May 2008 05:43:26 -0500
Where do you live, George? I surely never get any kind of help like that
from anyone on service calls...want to move next door to me?
As an aside to Gman...we got all my files safely off the drive, I ordered a
external hard case, they had the power supply in wrong and I blew the ding
busted thing when I put the drive in it...whoop de doo...It was not the one
you suggested as the man who helped me get the files off picked out one from
geeks.com. It slipped right in with no problem so had no reason to believe
it was not meant to go in that way...Today, I will take the hard drive out
of an old computer and try it again....I keep them for spare parts.
Good morning to all.
Ann
----- Original Message -----
From: "George Imrie" <g.imrie@xxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Saturday, May 03, 2008 2:29 AM
Subject: -=PCTechTalk=- Re: First Experience With The Geek Squad
> Gman/SirT
>
> I couldn't agree more. Back in the day (when I was fit and able to do so)
I
> ran a small software-based IT Consultancy. The number of times I was able
to
> rescue folks systems and get them back up and working at no cost (simply
by
> recycling and reusing material they already had) was unbelievable--but
you'd
> have thought that I was performing some sort of miracle. As to the
> licensing, I found that most of the bigger companies were perfectly
willing
> to relicence already existing customers on new equipment without any
> problem, so long as they could understand exactly WHY the licence was
being
> relifed.
> In one particularly notable incident, I travelled about 250 miles in
> response to a panic midnight phone call. When I got there, I found that
the
> client's three year old son had been "helping" daddy and had inadvertantly
> wiped the licence details for a particularly sensitive database. I
> reinstalled the application and then phoned the company concerned to
> reinstate his licence details. The company not only relifed his
> installation, but then in the course of the conversation asked me how
often
> this sort of work was necessary. When I replied that I had never been
> busier, I was placed onto their "preferred" retailer lists and rec'd
install
> discs for their complete range of software through the post. When the
> client's company heard what had been done, I was then also put on contract
> with them as their company troubleshooter.
> If I tell you that, some 18 years later, I'm still in contact with both
> companies and now get any/all problems referred to me for actioning (even
> tho through illhealth I can no longer do the job myself), it shows what is
> possible. And by the way, the software company placed me on monthly
retainer
> at that time, and have continued the contract by default ever since. One
of
> the best telephone calls I've ever received!!!
> So yes, sometimes working for no perceieved reward can have unintentional
> consequences.
>
> Geo. Imrie
>
>
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