[pchelpers] Re: Trojans again
- From: "Ekhart GEORGI (last name last)" <ekhart.georgi@xxxxxxxxxxx>
- To: pchelpers@xxxxxxxxxxxxx
- Date: Wed, 30 Jun 2004 20:28:34 +0300
As explained on
www.emsisoft.com/en/support/faq/?id=30
users of the free version of "a squared" should post their questions in
the forum.
Ekhart GEORGI (last name last) kirjoitti:
> Have you tried running TDS? It did score higher than "a squared" in the
> comparison tests i saw. Looks like you still have about 10 days left in
> your trial period. Remember to first update it manually. Let me know if
> you need help doing that or running the program to remove the trojans
> *permanently*.
>
> You can also write to their helpdesk directly at tech@xxxxxxxxxxxxxxxx
> Please let us know what they answer. Many times companies do not provide
> help during the trial period, but TDS did answer when i wrote to them
> about your problems. It would also make sense to try if "a squared" has
> as good and smart a customer help policy. A good company helps customers
> with the free version too because they know that a satisfied customer is
> worth even more than the price of the product and will often buy the
> product and will also recommend it to others.
>
> Could this be a new infection? Are you using Internet Explorer? If so,
> have you followed the directions for making it as safe as possible? Have
> you considered using Firefox instead? Do you have a firewall? I agree
> with Cyril's praise of Sygate. It has none of the problems common with
> ZoneAlarm and is at least as reliable, apparently even more so.
>
> Once you get rid of the trojans, try this scan:
> http://scan.sygate.com
>
> Ekhart
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