RE: how good is oracle tech support?
- From: April Wells <AWells@xxxxxxxxxx>
- To: "'oracle-l@xxxxxxxxxxxxx'" <oracle-l@xxxxxxxxxxxxx>
- Date: Tue, 6 Apr 2004 09:42:22 -0500
oooo... or stalling for a while, asking you the SAME question over and over
and over... like they can't scroll just as well as I can through the
verbiage of the tar to find the answer from the LAST time I answered it.
April Wells
Oracle DBA/Oracle Apps DBA
Corporate Systems
Amarillo Texas
@>-->-->--
"Few people really enjoy the simple pleasure of flying a kite"
Adam Wells age 11
"Imagination is the highest kite one can fly."
Lauren Bacall
-----Original Message-----
From: Powell, Mark D [mailto:mark.powell@xxxxxxx]
Sent: Tuesday, April 06, 2004 9:33 AM
To: 'oracle-l@xxxxxxxxxxxxx'
Subject: RE: how good is oracle tech support?
Dennis's point on how problems are phrased in iTAR's is very important in my
experience. My pet peeve is when I suspect that the assigned analyst is
just stalling and responds with a request for information of questionable
value to the problem. The more clearly you word the problem and the more
query results you can post that demonstrate the problem and related
information the better.
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