RE: how good is oracle tech support?
- From: Lord David <DLord@xxxxxxxxxxxxxxxxxx>
- To: "'oracle-l@xxxxxxxxxxxxx'" <oracle-l@xxxxxxxxxxxxx>
- Date: Tue, 6 Apr 2004 15:37:54 +0100
We came across a pretty serious bug recently where a trigger decided to
update the wrong column. I logged a TAR complete with a nice script to
reproduce the problem. The first response I got was irrelevant nit-picking
about the shared pool being a bit small. It was only when I asked for the
call to be escalated that I got a decent response.
--
David Lord
> -----Original Message-----
> From: ryan.gaffuri@xxxxxxx [mailto:ryan.gaffuri@xxxxxxx]
> Sent: 06 April 2004 14:55
> To: oracle-l@xxxxxxxxxxxxx
> Subject: how good is oracle tech support?
>
>
> I typically get a copy and paste when I open a non-trivial
> TAR. I then have to push them to get real support. The latest
> thing they told me is that the PLAN_TABLE needs to be in each
> user that wants to use it.
>
> I know this isn't correct. It's on asktom. I use a global
> temp table in a DBA account and grant privileges on it to everyone.
>
> anyone else have problems with tech support?
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