RE: RE: Do you ask the question: How do I work with Oracle Support....?
- From: "Lange, Kevin G" <kevin.lange@xxxxxxxxxx>
- To: "oracle Freelists" <Oracle-L@xxxxxxxxxxxxx>
- Date: Thu, 7 Apr 2011 13:28:59 -0500
Working with oracle support is kind of like teaching a small dog not to
mess on the carpet. No mater how much repetition you do and how much
you teach them, they always seem to go back to their old ways end ending
up messing up.
Of course, thats only my opinion. I could be wrong.
________________________________
From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Andrew Kerber
Sent: Thursday, April 07, 2011 1:21 PM
To: kjped1313@xxxxxxxxx
Cc: robertgfreeman@xxxxxxxxx; breitliw@xxxxxxxxxxxxx; mdinh@xxxxxxxxx;
oracle Freelists
Subject: Re: RE: Do you ask the question: How do I work with Oracle
Support....?
I am running about 1 good to 5 bad experiences. Currently I have two
srs dealing with production crashes, they are not sev 1 only because the
systems came back up after the crash, and both have been open for a week
or more without even a suggested solution as yet.
On Thu, Apr 7, 2011 at 12:42 PM, Kellyn Pedersen <kjped1313@xxxxxxxxx>
wrote:
As I have had extensive time with MOS, as of late, I'll chime in
here....
I appreciate support, but I tire of how often I'm repeatedly uploading
the same files or uploading a full directory to MOS, as they simply
don't know what's wrong and seem to be wasting my time or attempting to
keep the SR in my queue.
If they simply don't know, fine, don't waste my time. I have a lot more
important things to do than upload tar files all day.. :)
Kellyn
Sent from Yahoo! Mail on Android
________________________________
From: Wolfgang Breitling <breitliw@xxxxxxxxxxxxx>;
To: 'robertgfreeman@xxxxxxxxx' <robertgfreeman@xxxxxxxxx>;
Cc: <mdinh@xxxxxxxxx>; Oracle-L@xxxxxxxxxxxxx
<Oracle-L@xxxxxxxxxxxxx>;
Subject: RE: Do you ask the question: How do I work with Oracle
Support....?
Sent: Thu, Apr 7, 2011 1:56:29 AM
I would second that opinion - although my recent Support experiences
don't seem to have reached 10 so I am still waiting for the 1.
I've largely given up on Oracle support, especially after a support
analyst ( supposedly one of their "top guns" ) wrote this in an SR after
reviewing a 10046 trace I sent ( emphasis mine ):
<quote>
In the TKPROF output which looks at Query Parse, Fetch, and Execute
times: CPU is the "Expected Oracle clocked time to perform this step of
the query"
Elapsed on the other hand is the "actual time it took to perform the
Execution" of the query
Under most circumstances we would expect the CPU and Elapsed time to
maintain close to a 1:1 ratio
This means Oracle expects the Clock time to be XXX seconds and the
Elapsed time ends up being ~ XXX seconds
</quote>
At least after challenged on this statement about cpu time in the 10046
trace he corrected his stand.
I tend to let others deal with Oracle support. Life is too short for
that kind of aggravation.
At 15:59 4/6/2011, Michael Dinh wrote:
I get a great experience less than 10% of the time.
I have SR opened from 3+ months ago where analyst is clueless.
Provided test case and example as well.
Attempted to escalate and still have gone nowhere.
Regards
Wolfgang Breitling
Centrex Consulting Corporation
http://www.centrexcc.com <http://www.centrexcc.com/>
--
Andrew W. Kerber
'If at first you dont succeed, dont take up skydiving.'
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