I am running about 1 good to 5 bad experiences. Currently I have two srs dealing with production crashes, they are not sev 1 only because the systems came back up after the crash, and both have been open for a week or more without even a suggested solution as yet. On Thu, Apr 7, 2011 at 12:42 PM, Kellyn Pedersen <kjped1313@xxxxxxxxx>wrote: > As I have had extensive time with MOS, as of late, I'll chime in here.... > I appreciate support, but I tire of how often I'm repeatedly uploading the > same files or uploading a full directory to MOS, as they simply don't know > what's wrong and seem to be wasting my time or attempting to keep the SR in > my queue. > If they simply don't know, fine, don't waste my time. I have a lot more > important things to do than upload tar files all day.. :) > > Kellyn > > > Sent from Yahoo! Mail on Android > > ------------------------------ > * From: * Wolfgang Breitling <breitliw@xxxxxxxxxxxxx>; > * To: * 'robertgfreeman@xxxxxxxxx' <robertgfreeman@xxxxxxxxx>; > * Cc: * <mdinh@xxxxxxxxx>; Oracle-L@xxxxxxxxxxxxx <Oracle-L@xxxxxxxxxxxxx>; > > * Subject: * RE: Do you ask the question: How do I work with Oracle > Support....? > * Sent: * Thu, Apr 7, 2011 1:56:29 AM > > I would second that opinion - although my recent Support experiences > don't seem to have reached 10 so I am still waiting for the 1. > I've largely given up on Oracle support, especially after a support analyst > ( supposedly one of their "top guns" ) wrote this in an SR after reviewing a > 10046 trace I sent ( emphasis mine ): > > <quote> > In the TKPROF output which looks at Query Parse, Fetch, and Execute times: > *CPU is the "Expected Oracle clocked time to perform this step of the > query*" > Elapsed on the other hand is the "actual time it took to perform the > Execution" of the query > Under most circumstances we would expect the CPU and Elapsed time to > maintain close to a 1:1 ratio > This means Oracle expects the Clock time to be XXX seconds and the Elapsed > time ends up being ~ XXX seconds > </quote> > > At least after challenged on this statement about cpu time in the 10046 > trace he corrected his stand. > > I tend to let others deal with Oracle support. Life is too short for that > kind of aggravation. > > At 15:59 4/6/2011, Michael Dinh wrote: > > I get a great experience less than 10% of the time. > > I have SR opened from 3+ months ago where analyst is clueless. > > Provided test case and example as well. > > Attempted to escalate and still have gone nowhere. > > > Regards > > Wolfgang Breitling > Centrex Consulting Corporation > http://www.centrexcc.com > > -- Andrew W. Kerber 'If at first you dont succeed, dont take up skydiving.'