Update. They just transferred it for the fourth time.
Sent from my iPad
On Mar 10, 2019, at 12:09, bhavani d <bhavani021@xxxxxxxxx> wrote:
We had a horrible support for one of the sev1 sr and it was crazy. No matter
how many times we escalated the situation didn’t change —-then we escalated
to account manager and they are still working on it. They put the sr in work
in progress for couple of days and came back asking for alert log which was
uploaded on Day 1
On Sun, Mar 10, 2019 at 1:05 PM Andrew Kerber <andrew.kerber@xxxxxxxxx>--
wrote:
I believe Oracle support is going seriously down hill.
We opened a case (ODA patching) yesterday around 1130. Sev 1, production
node down.
After 3.5 hours, no response, we called and escalated. They transferred it
to someone else, and he asked for more information.
Their first suggestion of something to try was this AM at 403. About 15
hours after we opened the SR.
I am thinking asking for a refund of our oracle support payments would be
appropriate.
--
Andrew W. Kerber
'If at first you dont succeed, dont take up skydiving.'
Thanks,
Bhavani Prasad.
