Well, from my experience working with Oracle Support has always been pretty
hit and miss. Some SRs get resolved pretty quickly, while others sit idle
for days and don't get escalated when I call in and request an escalation.
I would have gotten canned quite a while ago if that is how I treated my
customers.
On Sun, Mar 10, 2019 at 12:05 PM Andrew Kerber <andrew.kerber@xxxxxxxxx>
wrote:
I believe Oracle support is going seriously down hill.
We opened a case (ODA patching) yesterday around 1130. Sev 1, production
node down.
After 3.5 hours, no response, we called and escalated. They transferred
it to someone else, and he asked for more information.
Their first suggestion of something to try was this AM at 403. About 15
hours after we opened the SR.
I am thinking asking for a refund of our oracle support payments would be
appropriate.
--
Andrew W. Kerber
'If at first you dont succeed, dont take up skydiving.'
