No, Oracle Support not getting worse in only smells that way.
On 3/10/19 1:04 PM, Andrew Kerber wrote:
I believe Oracle support is going seriously down hill.
We opened a case (ODA patching) yesterday around 1130. Sev 1, production node down.
After 3.5 hours, no response, we called and escalated. They transferred it to someone else, and he asked for more information.
Their first suggestion of something to try was this AM at 403. About 15 hours after we opened the SR.
I am thinking asking for a refund of our oracle support payments would be appropriate.
--
Andrew W. Kerber
'If at first you dont succeed, dont take up skydiving.'
