Re: Oracle Support Getting Worse?
- From: Sayan Malakshinov <xt.and.r@xxxxxxxxx>
- To: Chris Taylor <christopherdtaylor1994@xxxxxxxxx>
- Date: Mon, 11 Mar 2019 17:00:46 +0300
Escalating an Oracle Support SR to "severity 1" means it will "follow the
sun" from one Oracle global support center to another to be processed 24
hours continuously until resolved.
AFAIK, 24x7 is a separate different option and you can request to unset
24x7 option for your Sev1 SR, so it will stay with Sev1, but will not be
switched to another support center.
--
Best regards,
Sayan Malakshinov
http://orasql.org
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