To add some levity to this thread, here was a comment from Support on my last SR: I am xxxxx xxxxxxx, the original SR owner. Very sorry for the delayed reply, I was off shit as I was ill and the SR was handled by my colleagues, but now I am back and will continue working with you on this issue. -----Original Message----- From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Howard Latham Sent: Wednesday, November 10, 2010 10:09 AM To: Bill Ferguson Cc: jreid; Robert Freeman; TESTAJ3; ORACLE-L Subject: Re: NO Oracle Support They havent all gone on an away day have they? Howard A. Latham Sent from my Nokia N97