Re: NO Oracle Support
- From: Dba DBA <oracledbaquestions@xxxxxxxxx>
- To: howard.latham@xxxxxxxxx
- Date: Wed, 10 Nov 2010 07:58:18 -0500
dont update the SR. call Oracle Support. Ask for the non-technical support
line (if you go to the technical support line you will just get the voice
mail of the person assigned to you) and file a complaint. tell them you want
it escalated to a manager.
that seems to be the only way to get a response sometimes.
I think they had lay offs. It would explain the drop in service in the last
1-1.5 years.
On Wed, Nov 10, 2010 at 5:21 AM, Howard Latham <howard.latham@xxxxxxxxx>wrote:
> Regrettably I have had to type this into an SR raised yesterday.
>
> VERY VERY DISTURBED AT TIME TAKEN TO EVEN LOOK AT THIS SR. I have worked
> with Oracle Products for 25 years. This is the worst I have ever been
> treated by you. We have decided to rebuild our standby due to the wait
> imposed by you to help us.
>
> --
> Howard A. Latham
>
> Sent from my Nokia N97
>
>
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