Re: Metalink Fiasco - Oracle Support Who do they think we are! - Ok lets get past this....
- From: David Lord <dlordster@xxxxxxxxx>
- To: katpopins21@xxxxxxxxx
- Date: Fri, 13 Nov 2009 16:23:58 +0000
You're right, of course, Kathy.
However, I'm lucky that I have no SRs open at the moment, and I'm not sure I
have the heart to spend the rest of my Friday afternoon on the phone to
Oracle;-)
I didn't contribute to the issue. I have been using the flash version since
they released it (not because I think its much better: I just guessed this
day would come). Doesn't seem to have helped me much.
Regards
David Lord
2009/11/13 kathy duret <katpopins21@xxxxxxxxx>
> Alright already.... We know there are issues.
>
> Let's join together like some people are doing and try to help fix the
> issues !!!!!
>
> Some people are working on the HTML work around to flash for the people
> that can't use flash.
>
> DBAs - LIST USERS - DON'T BECOME YOUR WORST USERS.
>
> I myself consider ME to have contributed to this issue. I was subbourn and
> said... I don't like flash pages so I am just going to use Classic until
> they make me. I did tell Oracle Support it was slow and say it was missing
> features. But I should have been is more proactive and gave them exactly
> what didn't work and what did so they maybe could have addresses some of the
> issues before this. I became my worst user.
>
> Below is as least a clear partial list of what is wrong. But don't post it
> just here.
>
> Call them im, Telll your Oracle support/sales the EXACT issues not that it
> is slow and it s**ks. This is counter productive and when MY users do this,
> I make them go back and reproduce exactly what they did and how they got the
> problem. I understand if you can't log in, ok not much to report there.
> But once you do get in there are many function that work and function that
> don't work.
>
> We need to give Support screen print, exact errors, etc of what is going on
> to help them fix the issues so we can move on.
>
> Help Oracle to help us. Remember while Metalink/Support is down or not
> function right, so are many companies and users who cannot get their problem
> solved.
>
> Our companies, users are depending on us, let's move on and be part of the
> solution not the problem!!!!!
>
> By helping Oracle we help ourselves....
>
> Ok..;getting off my soap box now.
>
> Kathy
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